Senior Executive Relationship Manager

Reference VAC-23179
Sector Acquirer Services/Merchant Services, Business Development, Business Operations
Salary, Benefits & OTE Dependent om experience plus benefits
Town/City Hammersmith
Locations UK, London, West London
Job Type Permanent
Date Posted 14th Nov

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Job Description

Senior Executive Relationship Manager
Location- Hammersmith

We’ve been around since 1986 changing the game in company culture by building a place where over 16,000 incredible individuals love to come to work. It’s our mission to help people spend smarter, manage debt better and save more for a brighter financial future – and we provide innovative banking and credit products to help people realize those goals. From establishing good credit, to paying for a college education or consolidating debt, Discover wants you to succeed.

1. Responsible for the TIER 1 Merchant Acceptance expansion in UK & ROI. Provide support to a portfolio of Acquirers to sell DGN acceptance to targeted merchants in line with agreed market Acquirer and sector strategy
2. Compile a detailed Tier One Merchant sales pipeline for allocated Acquirers / markets to achieve improved acceptance and volume in targeted Tier One merchants.
3. Identify, own, implement and track actions identified within the pipeline to secure increased acceptance in Tier One merchants, in support Discover Global Network.
4. Manage the updating and reporting of the Tier One Merchant tracking report list, engaging with and managing all stakeholders and securing appropriate support from multiple teams worldwide to ensure delivery.
5. Take ownership, on behalf of International Acceptance for the delivery of all Sales presentation and Marketing collateral, ensure it is kept updated with current messaging. Ensure that Allocated Acquirers are provided with this messaging

1. Bachelors or Master’s Degree or Equivalent Experience.
2. 5-8 years plus Card Acquiring experience with an Acquirer or a Payment Service Provider in a Business development, sales and /or relationship management role is essential.
3. Card Acquiring experience with an Acquirer or a PSP, terminal provider.
4. Strong exposure to negotiating complex multi-million dollar Merchant contracts at C level members.
5. Strategic vision and ability to drive business and organizational change.
6. An Excellent communicator across all levels with Comprehensive knowledge of new technologies, esp. EMV; E-Commerce; M-Commerce
7. An additional European language will be desirable but not essential.


1. Deliver increased acceptance in Tier One and Strategic Merchants across all acceptance channels, (POS; E-Commerce; M-Commerce) by effectively leveraging existing Agency Acquirer; VAS / PSP relationships and conducting direct merchant sales efforts. Conduct DGN Sales training for allocated acquirers and drive /coordinate efforts of stakeholders to achieve maximum increase in outlets accepting DFS cards.
2. Provide SME support to International Acceptance team and all stakeholders in the area of Tier One merchant sales; compile and coordinate all sales messaging, sales materials and Collateral on behalf of the EMEA based IA team. Serves as the regional subject matter expert regarding acceptance in the target market based on knowledge of partners, industry trends and competitive environment.
3. Identify and drive change across the organization that will facilitate growth in Merchant Outlets and Tier 1 merchant penetration. This will include challenging existing IOM rules and procedures through a consultative approach with internal stakeholders, including franchises and Agency Acquirers.

We are a company that promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

Employer Details

Employer: Discover
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