Administrator E-Commerce

Company Easy Web Recruitment
Reference 474150208
Sector Customer Services
Town/City UK
Locations UK
Job Type Freelance/Supply
Date Posted 13th Jul


Job Description

Administrator (E-Commerce)

Our client is an English football club based in Fulham, London. Founded in 1905, the club plays in the Premier League and has spent most of its history in the top tier of English football. They have won 3 Premier League Titles, 7 FA Cups, 4 League Cups, 1 UEFA Champions League and 1 UEFA Europa League.

Position: E-commerce Merchandise Administrator
Location: Fulham, London
Job Type: Full Time, Permanent
Hours: 35 hours per week, Monday to Friday - 9am to 5pm
Salary: £Competitive + a full benefits package'

About the role:

The E-commerce Administrator will be responsible for assisting the Global E-Commerce Partnership Manager in the day-to-day management of the E-Commerce Partners websites, particularly in relation to campaign creation and delivery. You will Help to review and provide insights into the department performance whilst ensuring the maximum amount of traffic from Club channels to official e-Commerce sites.

You will be solely responsible for the signings department, including stock control of merchandise, attendance at monthly signing sessions with players, and distribution of signed merchandise through depts, as well as being responsible for managing the administrative duties within the merchandise office and offering admin support to the Head of Global Merchandising.


- Ensure e-commerce placements on club channels are updated in a timely and accurate manner liaising where necessary with Digital Marketing
- Help to coordinate key launch date activities; ensuring relevant assets, copy and tracking links are provided
- Assist and lead in the creation of solus emails to prepare content for the Digital Marketing team for dispatch, ensuring relevant audience & segmentation have been outlined
- Work with the data and insights team to ensure Merchandise are receiving the relevant reporting on a weekly & monthly basis, analysing the week's performance with commentary
- Working with the Global E-commerce Partnerships Manager on the annual marketing calendar; assisting with projects across the short and long-term strategy for the business
- Assist with reviewing seasonal range plans from partners and comparing to CFC, plus ensuring these lines are visible on the relevant partner sites
- Collate weekly and monthly campaign schedules & assets from the Nike Megastore team and share with Digital Marketing team, ensuring they are actioned on Club digital channels accordingly
- Feedback to the Nike Megastore team regarding placements and requests and ensure Nike supply the relevant content, copy and links to action the monthly campaign schedule in a timely manner
- Responsible for tracking all customer complaints in the Merchandise e-commerce tracking document and on the Club's 'My Customer Feedback' customer service system
- Action online gift card requests where appropriate
- Responsible for monitoring stock levels of "giveaway" items and ensuring these are always in stock / on order
- Manage internal product orders from enquiry through to collection in conjunction with NCM and Stadium Megastore personnel
- Attend Cobham bi-weekly for player signing session, collate list and distribute signed merchandise across business as per contractual requests
- Manage all internal and external match ticket requests
- Assist with all internal and external bookings with onsite hotel / stadium tours
- Log player activity monthly for merchandise department on player database
- Facilitate sending CFC branded bears to selected hospitals on a monthly basis
- Raise non-stock Purchase Orders for merchandise department
- Ensuring all business areas have the relevant campaign schedules by the appropriate deadline, communicating where necessary of any delays by the third party
- Accountability for "giveaway" stock on TSM stock system, ensuring all internal orders are processed correctly on TSM system through correct wholesale procedures. Manage quarterly stock counts and stock adjustments with finance tea
- Weekly meetings with the Global E-commerce Partnership Manager to plan the work load for the week and to review the actions from the previous week
- Ensuring the business allocation of signed product is collated, actioned and delivered in a timely and accurate manner in line with the signings calendar

About you:

- Strong verbal and written communication skills
- Highly organised with good time management skills
- Proficient within Microsoft Suite
- E-commerce experience preferred
- Proactive with a keen interest in merchandise.
- Attention to detail with a strong eye for accuracy
- Experience of working in a busy environment.

You may have experience of the following: E-commerce Merchandise Administrator, Website Administrator, Website Administration, Sales Support Administrator, eCommerce, , Internet Shopping, e-Commerce, Merchandise, eCommerce Administrator, e-Commerce Administrator, Customer Service, Online Shopping, etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

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