E-commerce & Merchandising Administrator - London

Company Chelsea FC
Reference 472796204
Sector Other
Town/City UK
Locations UK
Job Type Permanent
Date Posted 12th Jul


Job Description

E-commerce & Merchandising Administrator - Stamford Bridge Stadium Department: Merchandising Working Hours: 35 hours per week Reporting to: Global Ecommerce Partnership Manager Job Function: Responsible for assisting the Global E-Commerce Partnership Manager in the day-to-day management of the E-Commerce Partners websites, particularly in relation to campaign creation and delivery. Helping to review and provide insights into the department performance whilst ensuring the maximum amount of traffic from Club channels to official e-Commerce sites. Solely responsible for the signings department, including stock control of merchandise, attendance at monthly signing sessions with players, and distribution of signed merchandise through depts. Responsible for managing the administrative duties within the merchandise office and offering admin support to the Head of Global Merchandising. Hours of Work: 35 hours per week over a 7 day week. 9am - 5pm. Main Responsibilities: Online: Complete weekly comp shops of all relevant football clubs analysing site content, promotions/offers, delivery services & site functionality. Regular Chelsea online store reviews to check product availability, ranges of stock, clear and current promotional messages, general housekeeping. Document findings, make comparisons and communicate to online partners and Global E-Commerce Partnership Manager. Collate weekly and monthly campaign schedules & assets from each of the online partners and share with Digital Marketing team, ensuring they are actioned on Club digital channels accordingly Assist with compiling partner content for weekly Club newsletter, supply to Digital Marketing team and signing off proofs. Ensure e-commerce placements on club channels are updated in a timely and accurate manner liaising where necessary with Digital Marketing. Help to coordinate key launch date activities; ensuring relevant assets, copy and tracking links are provided. Assist and lead in the creation of solus emails to prepare content for the Digital Marketing team for dispatch, ensuring relevant audience & segmentation have been outlined. Work with the data and insights team to ensure Merchandise are receiving the relevant reporting on a weekly & monthly basis, analysing the week's performance with commentary. Working with the Global E-commerce Partnerships Manager on the annual marketing calendar; assisting with projects across the short and long-term strategy for the business. Completion of the club marketing support summary on a monthly basis identifying creatives and the performance of these communications. Summarise and log any change of content to the official e-Commerce sites along with any Chelsea and partner communications. Assist with reviewing seasonal range plans from partners and comparing to CFC, plus ensuring these lines are visible on the relevant partner sites. Assist with the approval and submission of e-Commerce advertisements for the monthly Chelsea magazine. Complete ad hoc analysis across merchandise performance in terms of sales, CRM etc. Megastore: Collate weekly and monthly campaign schedules & assets from the Nike Megastore team and share with Digital Marketing team, ensuring they are actioned on Club digital channels accordingly. Feedback to the Nike Megastore team regarding placements and requests. Ensure Nike supply the relevant content, copy and links to action the monthly campaign schedule in a timely manner. Customer enquiries: Respond to all general merchandise enquiries as directed by Head of Global Merchandising or Global Online Partner Manager Respond to all customer complaints and/or enquiries relating to the e-commerce partners websites Responsible for tracking all customer complaints in the Merchandise e-commerce tracking document and on the Club's 'My Customer Feedback' customer service system. Action online gift card requests where appropriate. Product/ buying/ licensing: Responsible for monitoring stock levels of "giveaway" items and ensuring these are always in stock/on order Manage internal product orders from enquiry through to collection in conjunction with NCM and Stadium Megastore personnel Document all internal orders on the merchandise tracking report Signing: Attend Cobham bi-weekly for player signing session, collate list and distribute signed merchandise across business as per contractual requests Responsible for stock control of merchandise within signing department Administration: Administrative support to Head of Global Merchandising Order stationery for merchandise office and ensure stock levels maintained Book travel for team members Manage all internal and external match ticket requests Assist with all internal and external bookings with onsite hotel/stadium tours Log player activity monthly for merchandise department on player database Facilitate sending CFC branded bears to selected hospitals on a monthly basis Retail/ systems operations: Raise non-stock Purchase Orders for merchandise department Measures of Performance: Completing all relevant reporting by the set deadline. Ensuring all business areas have the relevant campaign schedules by the appropriate deadline, communicating where necessary of any delays by the third party. Accountability for "giveaway" stock on TSM stock system, ensuring all internal orders are processed correctly on TSM system through correct wholesale procedures. Manage quarterly stock counts and stock adjustments with finance team. Weekly meetings with the Global E-commerce Partnership Manager to plan the work load for the week and to review the actions from the previous week. Ensuring the business allocation of signed product is collated, actioned and delivered in a timely and accurate manner in line with the signings calendar. Monthly catch ups to review progress and outline areas the candidate would like to develop. Personal Spec: Strong verbal and written communication skills Highly organised with good time management skills Proficient within Microsoft Suite E-commerce experience preferred Able to work as a team player Proactive with a keen interest in merchandise Attention to detail with a strong eye for accuracy Experience of working in a busy environment Desire to develop personal skills The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers. The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

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