Ecommerce Assistant

Company Freedom Recruitment
Reference 473454486
Sector IT/Technical
Town/City London
Locations UK, London
Job Type Permanent
Date Posted 12th Jul


Job Description

Job Description

Ecommerce Assistant with a British Jewellery brand with over 30 years heritage

About The Company...

My client is a modern British jewellery brand with over 30 years heritage.

About The Role???

  • Manage the timely product upload, ensuring all description details are present and correct.
  • Liaise with Communications Strategist on all creative copy, the Visual Merchandiser on VM, Marketing & Social Media Assistant on creative/product imagery and Design Assistants/Operations Assistant on products facts and descriptions.
  • Contribute to the research and implementation of strategies to improve web/ecommerce platforms, using Magento/Wordpress CMS, as well as any other necessary tools.
  • To maintain and attend to the Live Chat Tool on the website and manage all customer enquiries.
  • To assist with Social media campaigns and engagement.
  • To assist the Ecommerce Manager with analytics and reporting when requested
  • Manage the day to retail operation the website, including ad hoc tasks delegated by your Manager.
  • To pick, pack and post ecommerce orders and occasionally fulfil store retail operations when required.
  • Working with the Operations Assistant, manage web stock inventory every two days, ensuring correct stock is showcased and stock replenished where possible. Assistance will be provided by co-workers over busy periods.
  • Research and suggest new shipment methods to E-commerce Manager
  • Research and help implement various market research techniques (surveys and polls) to propose to E-commerce Manager and Communications Strategist.
  • Observe and learn the processes required to collate the weekly trade report and relevant statistics for the web.
  • Assisting with weekly meetings, both creatively contributing and minute taking from the meeting agenda format, distributing to the relevant Senior team.
  • Manage customer care emails and orders processing and fulfilment.

About You???

  • Fashion/Marketing Degree
  • Previous Ecommerce desirable
  • Strong attention to detail
  • Analytical
  • Works well under pressure

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