AML Compliance

Company MMC Group LP
Reference 494696210
Sector Other
Town/City Texas
Locations Texas , USA
Job Type Permanent
Date Posted 11th Aug


Job Description

Job Description

AML Compliance

Austin Location: 78701

Salary: $18.00 /hour

AML Compliance is responsible for researching and resolving disputes submitted to our client's customer Service department. This includes but is not limited to handling inbound or outbound calls from/to Our client's customers, CSII level Agents, or other individuals throughout the Company in order to assist in resolving a customer issue. Bilingual/Spanish helpful.


Resolve calls on the Dispute line regarding charge backs (disputes) Process disputes by researching claims, entering data in multiple databases, and contacting customers regarding the disposition of claims Issue adjustments for refunds and/or charges Assist Team Leaders and Managers as necessary Special projects as assigned, to include working with Risk Management/Compliance Department on needs for ID Verification, ACH Processing, etc. Identify opportunities for process improvements in customer service that lead to higher standard of service for our client's customers. This includes tracking claims and calls to the Dispute team to identify trends and provide 180 degree feedback to trainers, team leaders or other appropriate individuals Assist with training as needed

Skills/Education/Experience :

Two years' experience in Customer Experience; call center environment and/or charge-backs experience preferred High aptitude for resolving customer issues on a first call basis Excellent communication skills both written and verbal Positive / helpful attitude with both internal and external customers Professional demeanor Strong math skills Proficient in MS Word, Excel and Access Bilingual in Spanish a plus


Company Description
MMC makes finding and applying for jobs simple. Partner with MMC to find the right opportunities across multiple industries in the US. Find out more by visiting [Link Removed]

MMC, is an Equal Opportunity Employer, M/F/D/V. Please feel free to contact us if you are an individual with a disability and require accommodation in the application process.

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