Application Support Analyst


Reference VAC-7525
Sector IT/Technical, Operations, Transaction Processing
Salary, Benefits & OTE Competitive salary and company benefits package
Town/City Welwyn Garden City
Locations UK, East of England, Hertfordshire
Job Type Permanent
Date Posted 13th Jun

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Job Description


Application Support Analyst
Competitive salary and company benefits package

Transaction Network Services (TNS) is a global networking and payments business with more than 1,100 employees based in 17 countries around the world. TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. TNS' services extend to over 60 countries and we deliver mission-critical solutions to many Fortune 500 companies.

TNS are currently seeking an experienced Application Support Analyst to work in the Welwyn Garden City office.

PRINCIPAL RESPONSIBILITIES
Supporting and managing key Processing systems and services
• Primary and Secondary system owner for some of the key Processing systems. This will include:
o Responsible for trouble shooting issues and managing trouble tickets
o System housekeeping
o Data backups and archiving
o System upgrades and release control
o System and process documentation
o System security
• Assisting with designing policies and procedures for Supporting and managing Processing systems and ensuring these policies are applied consistently across Processing systems with Primary and Secondary responsibilities.

Disaster Recovery of key Processing systems
• Assisting with documenting, implementing and testing DR plans for key processing systems with Primary and Secondary responsibilities

Liaising with key Processing system suppliers as required
• To resolve technical issues
• To implement supplier recommendations

Training other members of the Support team and Batch Operations as needed
• Providing training to members of the Support team with Secondary system responsibility and members of Batch Operations

Assisting with meeting compliance requirements, such as PCI

EXPERIENCE AND QUALIFICATIONS
• Experience Supporting Real time systems
• Experience using Postilion
• Payments experience – ATM and terminal driving - POS device at merchant
• EFT experience
• Testing/Analytical background
• On-call working (1 week in 4)


Competitive salary and company benefits package

Transaction Network Services (TNS) is a global networking and payments business with more than 1,100 employees based in 17 countries around the world. TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. TNS' services extend to over 60 countries and we deliver mission-critical solutions to many Fortune 500 companies.

TNS are currently seeking an experienced Application Support Analyst to work in the Welwyn Garden City office.

PRINCIPAL RESPONSIBILITIES
Supporting and managing key Processing systems and services
• Primary and Secondary system owner for some of the key Processing systems. This will include:
o Responsible for trouble shooting issues and managing trouble tickets
o System housekeeping
o Data backups and archiving
o System upgrades and release control
o System and process documentation
o System security
• Assisting with designing policies and procedures for Supporting and managing Processing systems and ensuring these policies are applied consistently across Processing systems with Primary and Secondary responsibilities.

Disaster Recovery of key Processing systems
• Assisting with documenting, implementing and testing DR plans for key processing systems with Primary and Secondary responsibilities

Liaising with key Processing system suppliers as required
• To resolve technical issues
• To implement supplier recommendations

Training other members of the Support team and Batch Operations as needed
• Providing training to members of the Support team with Secondary system responsibility and members of Batch Operations

Assisting with meeting compliance requirements, such as PCI

EXPERIENCE AND QUALIFICATIONS
• Experience Supporting Real time systems
• Experience using Postilion
• Payments experience – ATM and terminal driving - POS device at merchant
• EFT experience
• Testing/Analytical background
• On-call working (1 week in 4)

 

Recruiter Details


Recruiter: Transaction Network Services
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