Application Support Helpdesk

Reference BN251
Sector Acquirer Services/Merchant Services, Architect / Architecture , BACS
Salary, Benefits & OTE £40-60k + on call allowance + bonus + benefits
Town/City West London
Locations UK, London, South West London
Job Type Permanent
Date Posted 3rd May

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Job Description

Location: West London
Type: Permanent
Salary: £40,000 - £60,000 Per Annum (+ call out all + bonus + OT + bens)

About Our Client:

Our client is a well known and respected payments IT consultancy, working with major banks, FI's and fin-tech's to provide them with access to exceptional payments technology.

This is an exciting opportunity for an Application Support Consultant (with a Java background) to provide technical support as part of a team on a real-time (faster) payments solution for major financial services providers globally.


Troubleshooting incidents & providing pro-active 3rd line technical support
Identify & develop workarounds and/or fixes for deployment into a production environment
Support implementation and deployment of new releases into a production environment
Provide 24*7*365 technical support cover as part of an on-call/shift rota (on call allowance & overtime paid)

Essential Skills/Experience:

Solid Java 8 skills
Experience with some/all of the following DevOps tools and processes: Linux, Jenkins, Maven and Git
Must be able to work individually or within a team to ensure that defined SLA's are met
Positive and ‘can do’ attitude & excellent communicator, active listener and natural collaborator
Ability to stay focused whilst under pressure with a strong customer service ethos
Excellent analytical and problem-solving skills, a logical thinker
Experience with a track record in supporting complex applications within high availability/high volume environments
Experience working in an Agile environment.

Nice to have's but not essentials:

Knowledge of Akka, Cucumber, MongoDB Knowledge of TDD and BDD techniquesExperience with real-time messaging systems
Experience with message driven systems (e.g. IBM MQ Clustering)
Experience within Payments processing systems or Finance/Banking industry would be helpful

Recruiter Details

Recruiter: Payments Recruitment
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