Card Payments Operations Manager

Reference VAC-17897
Sector Acquirer Services/Merchant Services, Card payment schemes/systems, Credit cards
Salary, Benefits & OTE £50-65k basic + bonus + benefits
Town/City London
Locations UK, City of London, London
Job Type Permanent
Date Posted 12th Jul

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Job Description

Our client is an exciting challenger bank, busy disrupting the industry and making change happen. We are keen to hire a Payments Operations Manager to work in our Card Acquiring team, leading the operations team and making sure things run smoothly within the bank on a day to day basis.

The role:

manage card acquiring & card payments requirements from an operations point of view
build & process map all operations procedures in acquiring
support training, development & leadership of the card operations team
manage the day to day chargeback, merchant and reject/dispute queries
support fraud, reconciliation and acquiring systems colleagues where required
resolve operations queries with relevant internal stakeholders, in line with SLA's
build & maintain relationships with colleagues, schemes, customers and other banks with a view to improving services

About you:

experience from the banking or cards & payments industry, with a good knowledge of card acquiring & processing
a track record in operations within a payments environment
be a great communicator and have the ability to lead, manage and inspire your team
hugely motivated, customer focused & have a great attitude to getting things done
want to work in a fast-paced & change focused bank

Recruiter Details

Recruiter: Payments Recruitment
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