Customer On-boarding Manager


Reference 182/10393
Sector Service Delivery
Salary, Benefits & OTE Competitive
Town/City London
Locations UK, London
Job Type Permanent
Date Posted 22nd Sep

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Job Description


A leading online payments company is recruiting for a Customer On-boarding Manager with demonstrable experience of leading customer facing implementation projects in the financial and banking sector, preferably within the Payments space.

The Customer On-boarding Manager is accountable for co- coordinating and managing the joint discovery, technical implementation and on-boarding of all participants. This person will require strong influencing skills and be capable of engaging and managing senior external stakeholders.

Required Experience, Knowledge & Skills

• Proven experience in managing external senior stakeholders
• Extensive experience of working in financial and banking sector, preferably within the Payments space
• Demonstrable experience of leading customer facing implementation projects
• Practical examples of managing technical integrations for external clients.
• Experience of leading a virtual delivery team and can demonstrate proven results in this type of delivery model
• PRINCE 2 qualified project manager
• Ability to create & maintain Microsoft Project Plans
• Ability to clearly formulate ideas, and articulate, influence and implement them
• Clear written and oral communication, including creating high quality documentation
• Ability to work independently as an individual contributor when necessary, while remaining a team player at all times
• Ability to balance a strong customer focus with the capability and needs of the organisation
 

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