E-Commerce Customer Service Representative

Company Coaster Company of America
Reference 524369752
Sector Sales
Town/City California
Locations California , USA
Job Type Permanent
Date Posted 22nd Sep

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Job Description

E-Commerce Customer Service Representative

Coaster Company of America was founded in 1979 and is one of the leading national furniture distributors in the United States. We offer a diverse selection of quality, stylish and valuable home furnishings in categories of Bedroom, Dining Room, Office & Accents and Living Room for your home. We import and distribute our fine furniture to retailers throughout the United States and many other countries, utilizing seven locations nationally.

Essential Job Duties

  • Responsible for responding to customer inquiries utilizing a multitude of communication channels.
  • Responsible for performing various duties including but not limited to processing orders, researching customer problems, preparing reports, and providing a high level of customer service at all times to guarantee satisfaction.
  • Process PO's manually or EDI onto company's database.
  • Tenders payments as needed and release orders into the warehouse.
  • Maintain open orders for clients either through company's database and/or through client's web portal.
  • Maintains respect and common courtesy for your peers as well as customers.
  • Maintain a teamwork atmosphere and take on the opportunity to be cross-trained.


  • Experienced with Windows, MS Word, Excel, Gmail and Google Drive
  • Strong grammar. Written and verbal communication skills
  • Ability to work in a fast-paced environment with a high degree of independence
  • Knowledge of web-based business, HTML
  • Ability to work at a consistent pace and have insight to prioritize task

Job Type: Full Time

Salary: $13.50- $14.00/ hour

Experience: Minimum of one year related experience or training

Education: High School Diploma or equivalent with some college education is preferred

Coaster Company of America is an Equal Opportunity Employer MFDV.


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