E-Commerce Customer Sevice Executive

Company The One Group
Reference 22535
Sector Retail Banking
Town/City Cambridgeshire
Locations UK, Cambridgeshire, East of England
Job Type Freelance/Supply
Date Posted 11th Sep

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Job Description

Due to extensive growth over the last year we are looking for experienced Customer Service professionals to provide comprehensive support via their website.

This is an excellent opportunity to work with a vibrant team, keen to develop and grow organically.

The ideal candidate will have experience within business to consumer sales/customer service, with excellent written and spoken English. You will also have an excellent telephone manor, coupled with solid Microsoft Outlook, Word, Excel and all other MS platforms. This role will also require the ability overcome objectives, problem solve and support the team around you.

The key responsibilities will include, but not be limited to;

* Ensuring an excellent service for all customers
* Taking of incoming calls, emails and messages
* Tracking and resolving customer queries and product enquiries
* Contacting customers to follow up on orders and keep them informed
* Liaising with the stores, warehouse and other departments
* Handling product returns and processing refunds or exchanges
* Coordinating order shipping and supporting the ordering process
* Assisting the rest of the web and warehouse team with other tasks as required

Along with a competitive basic salary, there are fantastic growth opportunities and a wealth of other benefits.

Short-listing for this role begins immediately

With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.

Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.

We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.

This isn't just recruitment, it's: Recruitment as it should be.

For more information, call us or visit our website at


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