E-Commerce Manager - Maternity Cover Contract


Company Antal International
Reference 523486466
Sector Sales
Town/City London
Locations UK, London
Job Type Freelance/Supply
Date Posted 21st Sep

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Job Description


Our client is a leading luxury accessory brand who is looking for an E -Commerce Manager to join their Head Office team in East London to cover a Maternity Contract. The role will be responsible for the day -to-day management of the e-commerce website and support of the Communication team,

Key Tasks

  • Day-to-day management of all the Digital activity for Sales (e-commerce websites, returns and exchanges, payments, customer support???), and support of the Communication team (Marketing and PR, including social media, display campaigns, newsletters???)
  • Coordinate with designated retail advisor on packaging and shipping of all products from their warehouse location.
  • Be the digital and e-commerce brand guardian, ensuring all digital assets, products and communications are in line with the guidelines of the brand
  • Build strong relationships across relevant business functions to ensure strong collaboration (Swiss and UK teams for IT, Digital, Media, PR, CRM, Sales???)
  • Be responsible for controlling and optimising the digital strategy across all online channels and the customer experience:
  • Catalogue, content and products: daily monitoring and update of all the products and content on the ecomm website.
  • PPC / SEM / retargeting: daily monitoring and optimisation of the campaigns.
  • SEO: implementation of SEO best practices, optimisation of the website and the URLs, improvement of the ranking, management / update of the metas???
  • Advertising: follow up and coordination with media campaigns: display / programmatic / social media / CRM??? but also print / store / sponsorship???
  • E-comm website: - Managing the relationship with the customer (mail / phone / complaints / questions / stock???)
  • Validating orders (fraud checks, control of processes, cart abandonment???)
  • Reporting: daily analysis of sales / traffic and reporting on central KPI's
  • Optimising: improve traffic / sales / KPI's / content / customer experience AB Testing and User Interface optimisation: plan / implement / analyse AB Testing to improve the customer journey and the sales
  • People management experience

Key skills

Essential

  • Experience in digital marketing and ecommerce environment (agency or in-house)
  • Experience of - Magento or other Content Management System (CMS), Photoshop - MS Office Tools (Excel, Power Point), Google Analytics, Google Webmaster
  • Understanding of all things digital with a desire to learn: including but not limited to Facebook / Twitter / Instagram / YouTube / Google / Yahoo, apps, smartphones??? -

Preferable

  • basic understanding of: SAP / Html 5 / website administration
  • Excellent level in English (written and spoken)
  • Genuine Passion for customer, luxury / fashion and the Brands target audience
  • Good with data and attention to detail - customer analysis, segmentation, sales follow-up
  • Show a broad interest in technology and demonstrate a sensibility to good UX/design and data-driven user testing (eg AB and multivariate testing)
  • Goal oriented and performance driven
  • Requires incumbent to be detail oriented, ability to multitask, ability to prioritize and manage multiple projects simultaneously in a fast-paced, deadline drive
 

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