E-Commerce Operations Executive

Company We Are SSG
Reference 389494182
Sector Retail Banking
Town/City Oxfordshire
Locations UK, Oxfordshire, South East England
Job Type Freelance/Supply
Date Posted 13th Apr


Job Description

E-Commerce Operations ExecutiveWitneyCirca £28,000

The Burford Recruitment Company are working in partnership with a global brand that is synonymous with quality and prestige. We are seeking an E-Commerce Operations Executive to join the E-Commerce and Customer team at their head office location in Witney, Oxfordshire.

This is a new role which has been created through development of the E-Commerce division. With significant growth forecast, this is an ideal opportunity for a project manager or customer services professional with experience within an online retail environment to use their skills to deliver continuous improvement and drive change.

The successful applicant will report directly to the E-Commerce Manager. Duties will include:

  • Project management of channel improvement initiatives
  • Enhancing all aspects of the E-commerce order experience including website information, order tracking, packaging, returns and customer queries
  • Delivering continuous improvement in the customer experience, by challenging existing processes and driving change
  • Oversee delivery and carriage partners in the UK and abroad
  • Provide support for the live website, development and testing
  • Work with internal and external business partners to ensure forecasting is accurate, promotions understood all new products can be fulfilled effectively and efficiently
  • Manage key supplier relationships for fraud management, 3rd party logistics, fulfilment, payment gateway, platform support and reviews
  • Identify and implement cost saving opportunities across all order services.
  • Develop regular reporting for operations to highlight key customer metrics, expenditure and identify opportunities for improvement

To be successful in this role you will need to be It literate and comfortable working across multiple IT systems. You should hold a Degree in marketing/e-commerce or business related area. In addition, you will have outstanding communication skills, as you will be liaising with internal departments as well as external partners.

Benefits of the role include:

  • Salary -Circa £28K
  • 25 days holiday
  • 1 additional day off on your birthday
  • Staff Discount on products

If this role sounds like you please apply attaching your up to date CV


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