E-Commerce Operations Manager


Company Deckers T/A Uggs
Reference 527796592
Sector Brand Marketing
Town/City London
Locations UK, London
Job Type Freelance/Supply
Date Posted 27th Sep

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Job Description


We have an exciting opportunity for an E-Commerce Operations Manager to join our established team.

One vision. Many teams. One family.

This is a fantastic opportunity for logical and analytical thinker with an ability to simplify and challenge complex processes to ensure the customer experience is at the forefront of any decisions. You should be comfortable working across the business to include local, regional and global teams with an ability to be able to manage many tasks and projects.

We are looking for some who has the following:

  • Strong experience across ecommerce operations, fraud management and payments
  • Clear understanding of advanced fraud monitoring tools and up to date experience of fraud techniques
  • Experience with managing multiple payment processors and types
  • Experience of managing direct reports
  • Solid experience of checkout best practice techniques and processes

This role is fully responsible for ensuring the highest number of non-fraudulent orders are fulfilled through the Deckers EMEA websites, by overseeing and managing all payment types and fraud prevention on the websites, and ensuring smooth order processes to protect revenue.

What will the role entail?

This role is responsible for all checkout, order fulfilment and payment KPIs. Ensuring customers on site operational journey is seamless as well as protecting revenue for the business by reducing fraud and chargebacks. You will be responsible for all payment types and options within the region to include managing our relationships with our two EMEA payment service providers to ensure we offer the right payment types, as well as ensure that as many non-fraudulent payments go through as possible.

This role needs to work closely with the wider operations, warehouse, logistics, customer service and trading teams. Reporting to the business on any issues or concerns and developing plans with these teams to deal with any issues or areas that impact the customer.

You will have responsibility for two full time employees; a Fraud Analyst and an Order Fulfilment Analyst.

In addition to the above skills, our ideal candidates will have a CV that also demonstrates:

  • Proven track record in managing ecommerce operations, order fulfilment and payments, ideally in multiple languages
  • Experience using multiple payment providers and multiple payments, beyond credit and debit cards
  • Strong analytical understanding, using an advanced web analytics tool, preferably GA360 or Omniture as well as being able to decipher and present information to senior members of the business
  • A very proactive individual with a willingness to take ownership and accountability, which should include a willingness to learn about all areas of the business that impact the customer
  • The ability to work across teams throughout the business and understand and be able to work with each teams goals
  • Clear understanding of logistics, warehouse processes and systems
  • Clear knowledge of the luxury and premium business customer expectations

Why work for Deckers?

At Deckers Brands we don't just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all of our people to be as successful as they can be to reach their full potential.

Deckers Brands is a global leader in designing, marketing and distributing innovative footwear, apparel and accessories developed for both everyday casual lifestyle use and high performance activities. The Company's portfolio of brands includes UGG??, Teva??, Sanuk??, Ahnu??, HOKA ONE ONE?? and Koolaburra??. Deckers Brands products are sold in more than 50 countries and territories has a 40-year history of building niche footwear brands into lifestyle market leaders attracting millions of loyal consumers globally.

In return we offer a competitive salary and benefit package and the opportunity to help write our future???AND your own!

By submitting your application you are consenting to us processing your data in accordance with relevant data protection laws. For more information on this, please go our website.

 

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