E-Commerce Team Leader - German

Company CV-Library
Reference 10781
Sector Sales
Salary, Benefits & OTE £22000 - £32000/annum
Town/City West Sussex
Locations UK, South East England, West Sussex
Job Type Permanent
Date Posted 7th Apr


Job Description

E-Commerce Team Leader - German Market

My Horsham based client is looking for a native German speaker, to head the German E-Commerce Team.

Your role will be to lead and support the German team in growing sales through advertising, market research and marketing strategies; and by offering outstanding Customer Care.

Duties will include:
Team management:
??? Managing and supporting the German team to increase online sales
??? Helping to coordinate and prioritise the team's workload
??? Motivating and encouraging team members, including communicating team goals and identifying areas for new training or skill checks
??? Answering team member questions and helping with any problems
??? Conducting meetings and individual chats to update the team and listen to their feedback
??? Providing any training that team members need
??? Managing the flow of day-to-day operations
??? Liaising closely with Senior Management regarding team expectations, development and overall sales growth

Customer Care and Administration:
??? Working with the team to respond to customer e-mails across all German accounts within 24 hours
??? Dealing with negative feedback left by customers on the accounts (this may include contacting customers by phone)
??? Providing telephone support to customers regarding delivery or product queries
??? Using order fulfilment software to ensure smooth processing of orders to the warehouse
??? Liaising with the warehouses regarding any stock concerns, delays etc.

??? Ensuring that all sales accounts are kept in excellent standing with exceptional feedback and a high level of customer satisfaction

Advertising and Marketing:
??? Driving sales on Amazon and eBay Germany through the creation of engaging product ad content
??? Deploying marketing strategies e.g. keyword optimisation and using promotional tools such as sponsored product ads to encourage sales growth
??? Conducting regular market research to keep up-to-date with new releases in the consumer electronics sector (e.g. following major brand events/keynotes such as Apple and Samsung, subscribing to tech newsletters etc.)
??? Attending and contributing towards team meetings to discuss the feasibility of new product suggestions
??? SWOT analysis, including identifying new product opportunities based on competitor analysis, market research and personal knowledge of German market and/or current trends

Essential skills:
??? Native German speaker (mother tongue)
??? Managerial and marketing experience
??? Third party ecommerce platform (Amazon, eBay etc.) sales experience
??? Strong time management skills and effective prioritisation
??? Excellent communication skills (written and verbal)
??? Good overall PC competency (Excel in particular)
??? Minimum of 40 words per minute typing speed
??? Business acumen and strong problem-solving skills
??? A positive attitude and approach to all tasks

Desirable skills:
??? Educated to degree level (or equivalent) in a related discipline (marketing, business etc.)

What we offer:

??? A friendly, professional working environment with a relaxed dress-code
??? A complimentary breakfast or afternoon buffet every Friday
??? Office outings and events (Christmas parties and other social events such as post pay day pub drinks)
??? Complimentary flu vaccination voucher
??? Childcare vouchers
??? Free eye tests
??? Cycle-to-Work scheme

If the above sounds like you, do not hesitate to apply now

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