Ecommerce Customer Service Assistant Manager -

Company Pod Talent
Reference 431234621
Sector Retail Banking
Town/City Lancashire
Locations UK, Lancashire, North West England
Job Type Freelance/Supply
Date Posted 2nd Jun


Job Description

Role: Ecommerce Customer Service Assitant Manager - German Speaker

Salary: up to £24,000

Location: Blackburn

Are you an enthusiastic Digital (Ecommerce) Customer Service professional? Are you looking for a new challenge? Do you want to work for a really cool business?

If yes, you should definitely apply NOW!

Your responsibilities:

  • Ensure that all customers are given a positive experience and receive first class customer service in all aspects of communication, in both English and German language
  • Actively manage your consumer expectations/experiences both internal and external
  • Produce KPI information and data analysis
  • Help manage all telephone calls - ensure all calls are answered within a reasonable time and voicemails are dealt with effectively
  • Resolving consumer complaints.
  • Support the email process, ensure that all emails are dealt with as and when received and that accurate responses given quickly.
  • Ensure consumer confidentiality i.e. payment details
  • Help to collate data and evaluate for trend analysis for your teams key functions.
  • Meet or beat set SLA's.

Your experience:

  • Excellent communicator and with the best interpersonal skills ever
  • Problem analyst and problem solver with a 'can do' attitude
  • Enthusiastic and persuasive
  • Experienced in Ecmmerce customer service - B2C
  • Perferable FMCG or Retail background
  • Experience in peopole management
  • Fluent in German & English
  • Good Excel skills

If you think this is the perfect timing, please call Filipa Frazao on or drop an email through to:

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies.


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