eCommerce Operations Analyst

Company Ipsy
Reference 20258
Sector IT/Technical
Town/City California
Locations California , USA
Job Type Permanent
Date Posted 10th Aug


Job Description

Description We're looking for a strategic thinker to join our eCommerce Operations team. This is a key hire in our Operations team that will help us identify areas of opportunity, design solutions to complex problems and make sure they are flawlessly executed. You will need to solve for multiple priorities (growth, efficiency, and quality) and consider various stakeholders such as customers, brand partners, product and engineering. Each week will bring you a new set of projects and challenges, where success is measured by data-driven outcomes. You will need to be able to execute multiple projects while keeping strategic perspective of what is important. You will have the opportunity to work with the leadership of the company and have the satisfaction of seeing the direct impact of your work.
Key Responsibilities:
  • Collaborate in creating strategic roadmap for operations.
  • Gain understanding and develop the right metrics to measure operations including shipping, payments, order management, brand performance and other elements that drive customer satisfaction.
  • Develop and report on KPIs to improve performance. Generate scorecards, presentations, and recommendations to drive shipping and fulfillment performance improvements.
  • Resolve operational and infrastructure issues.
  • Collaborate with engineering, product, analytics, marketing, customer care and other teams to develop, test, and execute your ideas.
  • Work closely with our brand partnership team to onboard new brand partners.
  • 2-4 years work experience in analytical role; understanding of company operations or business modelling is a plus.
  • A track record of leveraging data for business insight.
  • Experience in consulting, banking or operations; MBA is a plus.
  • Proficient with Excel and data visualization tools to analyze data and identify opportunities for improvement. Knowledge of SQL is a plus.
  • Strong spoken and written communication skills and experience collaborating with both internal teams and external partners.
  • Self-starter with the ability to work in a fast-paced environment.
About us:
ipsy was founded with one singular mission: to inspire individuals around the world to express their unique beauty. That s how the ipsy Glam Bag came to life. With five products personalized for you plus articles, videos, and more on ipsy. com you re free to try new things and express who you are. ipsy Shopper takes our mission to the next level by making beauty more accessible, rewarding, and liberating than ever before. And with ipsy Gen Beauty, Open Studios, and all the creator content that we post each day, our intention has remained the same: to give every individual the tools to form their own definition of beauty. With over 3M members and 8K digital content creators in our community, and generating over half a billion monthly content views, we re just getting started.
ipsy is headquartered in the Bay Area with an office in New York City and a studio production and editing facility in Los Angeles. The company achieved profitability in its first year and raised a series B round of $100M with Sherpa Capital and TPG in 2015. We owe all of our success to our inspiring, energizing employees who make exceptional things happen every single day fearless thinking, tenacity, and a pioneering spirit push us forward. From marketing and media to engineering and operations, we are united in our goal to democratize beauty, making it accessible and affordable for everyone and fearlessly representing individuality and inclusivity. We dream. We empower. We create. And we have great fun doing it together.
Take a look atcareers. ipsy. comfor some exciting opportunities to join our team. And check us out atipsy. on Snapchat, on Facebook, Instagram, YouTube, and Twitter.

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