Fintech - Collections Manager


Company Corporate Recruitment Solutions
Reference 482722427
Sector Other
Town/City London
Locations UK, London
Job Type Freelance/Supply
Date Posted 1st Aug

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Job Description


DESCRIPTION - Collections Manager

Currently recruiting in London

My Client, one of the UK's most exciting Fintech lenders. Since 2012, they have lent over £400 million to over 20,000 businesses across Europe. Their customers include everything from caf??s to car dealers, salons to solicitors. Along the way they have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.

They are seeking an experienced Debt Recovery Specialist who will be required to work within a fast paced, customer focused environment, providing great customer service while maintaining the team's excellent track record.

Key Accountabilities of the Collections Manager

  • Case handling a fast moving portfolio of over 1000 accounts of which 150+ accounts are in early arrears with the aim of recovering the payment due or negotiating and adjusting the loan terms to suit debtor circumstances and affordability
  • Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
  • Building relationships with portfolio clients through regular contact to validate, understand and resolve breaches of agreements with customers
  • Negotiating, implementing and monitoring feasible repayment solutions that take into account the client's circumstances while balancing the best interests of the business
  • Instructing, liaising and monitoring third parties such as debt collection agencies and solicitors to ensure the best outcome is achieved
  • Ensuring compliance with all appropriate legislation regulatory body guidelines

Requirements for the Collections Manager

  • At least 2 years debt recovery experience, ideally in the commercial/business sector
  • Empathy, forbearance and professionalism
  • Strong communication skills, accuracy and confidence
  • The ability to deal with a variety of challenges, innovate and think on your feet
  • Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.

You will be paid a competitive salary of up to £50,000 + excellent opportunities for natural progression and company benefits

For more information please contact Amanda

 

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