Head Of PSP & Financial Institutions

Company JobLeads
Reference 526466867
Sector Other
Town/City London
Locations UK, London
Job Type Permanent
Date Posted 26th Sep

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Job Description

Amazon.com opened on the World Wide Web in July 1995. The company is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire phone, Fire tablets, and Fire TV are some of the products and services pioneered by Amazon. About Amazon Pay One Account to Shop the World! Over the past 20 years Amazon has earned the trust of over 300 Million active customers by providing unprecedented convenience, selection and value on Amazon.com. Now, this same purchase experience can be made available anywhere you shop. Merchants who enable Amazon Pay make it easy for millions of the web's most valuable consumers to safely purchase from them in just a few clicks or taps using the information already stored in their Amazon account. This helps merchants quickly turn visitors into high-value customers, lower acquisition costs, improve conversion rates, and rapidly boost sales revenue. Amazon Pay is now offered in countries in North America, Europe, and Asia, and continues to grow. Our goal is to become the method that every customer chooses to pay a merchant, worldwide. Amazon is bringing together its unrivaled customer data, world-class personalization technologies and unique positioning within the ecommerce value chain to enable other retailers, partners and enablers to create a unique commerce and purchase experience that benefits buyers and merchants globally. With a relentless obsession for our customers - both merchants and buyers - we are growing rapidly and offer a unique opportunity to join a small, high-visibility organization that has the potential to contribute to a sizeable part of Amazon's overall growth. The Head of EU PSP & FI will extend our EU network with multipliers such as Payment Service Providers and Financial Institutions. The Head of EU PSP & FI is responsible for exploring, winning, launching and managing these provider types, concurrently building the appropriate modules and tools to increase merchant access to Amazon Pay through their capabilities. As Head of EU PSP & FI, you will lead a team of Partner Managers distributed over several cities in Europe and work closely with Amazon Payment's Product, Finance, Marketing, Technology, Operations and Customer Support as well as other groups in Amazon. Roles & Responsibilities Leadership & Management * Manage the PSP & FI strategy of Amazon Pay Europe for short, medium and long-term success and identify the primary focus areas and growth opportunities. * Continuously review the PSP & FI landscape and develop and implement new and creative modules, tools and approaches to increase the adoption of Amazon Pay * Develop and execute a comprehensive plan including sales, marketing, product, operations and support for PSP & FI relationships in Europe. * Identify opportunities for enhancing and enabling Amazon capabilities through a strong understanding of the customer's and partner's business. * Establish input and output goals for the EU PSP & FI program and the European market segments where it applies * Co-ordinate pipeline and priorities with Heads of Countries, Go To Market Team and Partner Managers aligned eCommerce Platforms, Agencies and Industry Partners. * Represent the voice of the partners internally with stakeholders and senior management * Represent Amazon Pay Europe externally at events and forums across Europe. * Measure, analyze and identify ideas to improve the performance of our network of PSP & FI relationships Planning/Analysis/Execution * Define activities to meet or exceed weekly/monthly/quarterly/annual revenue targets and define ways to scale the business. * Develop and execute programs for partners across all stages of the lifecycle. * Lead the identification of gaps in critical systems and tools and identify solutions to be developed internally or acquired through vendors/partners * Understand merchant satisfaction considerations across the EU PSP & FI network and address the needs in a systematic and partner-friendly manner. * Actively participate and lead various ad-hoc internal projects as assigned. Communication & Reporting * Be responsible for business reporting on EU PSP & FI metrics and progress against goals on a weekly, monthly, quarterly and annual basis. * Be accountable for driving, measuring, and reporting on key inputs and outputs from various reporting systems. People Management * Manage a team of Senior Partner Managers in different locales. * Collaborate with go to market, marketing, product, engineering and customer support managers to exceed Amazon Pay goals and objectives. * Perform a cross-functional leadership role to influence the development priorities and requirements of the Global Partner Program, specific to PSP & FI * Collaborate with teams in other regions and other Amazon teams to develop, communicate and incorporate best practices. BASIC QUALIFICATIONS * Experience in product, program management and/or sales in the payments, financial services and e-commerce industries. * Demonstrated track record in designing, scoping and completing the release of new modules and tools with financial and payments institutions, such as PSP & FI * Organizational skills including prioritizing, scheduling, time management, and meeting deadlines * Experience in working with eCommerce platform and Agency partners and/or understanding of the impact of PSP & FI partnerships with these partner types * Effective in dealing with C-suite * Demonstrated negotiating skills and influencing abilities PREFERRED QUALIFICATIONS * Ability to work within a complex, matrixed and often ambiguous environment * Ability to influence senior management and other relevant parties * Demonstrated strategic thinking and thought leadership * Problem-solving passion and service orientation * Strategy consulting background. * Experience working in a global, 24x7 support environment * Proven ability to manage multiple, competing priorities simultaneously * Analytical approach to problem solving and a track record of driving results through continuous improvements * Excellent written and verbal communication skills

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