Merchant Services Risk Analyst

Company South Florida Public Company Located in North Miami Beach
Reference 489187937
Sector Other
Town/City Florida
Locations Florida , USA
Job Type Permanent
Date Posted 4th Aug


Job Description

Job Description

This position will be responsible for the monitoring of merchant activity via report analysis, gateway monitoring and outbound calling to verify compliance of terms of the merchants processing agreement, holding questionable batches until an investigation can be completed, and communicating actions and outcomes to all stakeholders in a manner consistent with maintaining a good rapport with internal and external clients. The potential candidate will require a thorough understanding of Microsoft products.


  • Merchant website review for compliance
  • Divert funds and conduct evaluations on merchant accounts that pose a risk to the organization
  • Analyze credit, financial and underwriting documentation
  • Make decisions on required reserve amounts and releases
  • Knowledge of chargeback reason codes
  • Make outbound verification calls
  • Educate merchants on processing guidelines and security measures.
  • Communicate with merchants regarding exception activity , action plans and long term risk solutions
  • Knowledge of the Visa/MasterCard/Discover rules/regulations
  • Reviewing portfolio for suspicious activity, investigating potential fraudulent merchant activity, mitigating potential losses, collecting funds owed to the company, etc.
  • Ability to resolve complex problems with minimal guidance
  • Ability to independently manage multiple tasks/projects and deadlines simultaneously
  • Excellent verbal and written communication skills
  • Proficient computer skills, Word and Excel
  • Other duties as assigned.

Skills Required:

  • Strong deductive reasoning skills; can infer the complete picture using information gathered from multiple sources
  • Able to read and fully understand Personal and Business Credit Reports in order to assess a merchant's financial condition and wherewithal to pay chargebacks or refunds as they may occur * General ability to assess business and personal financials to hedge against potential financial exposure.
  • Proficiency with Microsoft Office applications
  • Enjoys identifying patterns or recognizing aberrations; likes to get to the bottom of the story indicated by the clues they surface
  • Takes calculated risks and learns from mistakes
  • Speaks in a clear, poised and convincing manner. Writes in a professional style that remains succinct, polite and on-point. Conveys difficult news compassionately in support of building long-term relationships with our merchants and ISOs
  • Demonstrates accuracy with particular attention to detail in a work setting that requires effective time-management skills and strict adherence to deadlines

Experience and Education:

  • Minimum of 3 years prior experience in a Risk Management or Credit Underwriting role, preferably within the payment card industry
  • Prior use of transaction monitoring or risk assessment software and reporting tools
  • Spanish as a plus
  • Prior merchant services experience
  • Bank representative A+.

We offer a great opportunity to be mentored by industry professionals and grow with us.

Company Description
Unified Payments is a subsidiary of Net Element, Inc. (NASDAQ: NETE), a global technology-driven group specializing in mobile payments and value-added transactional services.
Unified Payments is one of the leading providers of bankcard payment processing services and value-add solutions in the United States.
We enable small and medium size merchants to accept cashless transactions for their merchandise and services by providing point-of-sale equipment, transaction processing, merchant business analytics, risk management, fraud detection, 24 hour/7 days a week merchant assistance, as well as support and chargeback management services.

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