Operations Consultant

Reference VAC-8905
Sector Acquirer Services/Merchant Services, Business Operations, Project/Programme Management
Salary, Benefits & OTE Dependent on experience, plus 7% bonus plus benefits
Town/City Farnborough
Locations UK, South East England, Surrey
Job Type Permanent
Date Posted 15th Feb

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Job Description

Operations Consultant
Location: Hammersmith/Farnborough
Competitive Salary with attractive benefits
Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. and globally. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company operates the Discover card, America's cash rewards pioneer, and offers personal and student loans, online savings products, certificates of deposit and money market accounts through its Discover Bank subsidiary. Its payment businesses consist of Discover Network, with millions of merchant and cash access locations; PULSE, one of the US leading ATM/debit networks and one of the largest global ATM networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories.
Job Content
This position is responsible for boarding new participants and providing operational support to Discover Global Network issuers, acquirers, processors, network to network partners and software vendors in the EMEA region. This position can be located in Farnborough or Hammersmith.

Specific responsibilities
-Provide day to day support for Discover Global Network acquirers, network to network partners, issuers and processors. This includes researching complex situations, and supporting the participants on all aspect of operations and managing participant operational relationships. 
-Support Participants through the semi-annual release process. This includes managing and coordinating certification, ensuring the Participants are in compliance with Operating Rules and Regulations, and engaging the participants to support Discover and Diners Club key initiatives. 
-Support local Business Development teams to expand Discover and DCI Cards in Force and acceptance footprints. This includes boarding new franchises, issuers, acquirers, processors and software vendors on to the Discover Global Network, and assist contract negotiation and Due Diligence. 30
-Support the Quality of Acceptance Initiatives by managing the Discover participants within the assigned portfolio. Activities include but are not limited to analyzing end to end transaction processing, help to trouble shoot any card decline issues or card holder acceptance complaints, and the support of issuer launches with priority. 10
-Demonstrate knowledge as a subject matter expert to mentor others in the department. Display leadership role in executing special department initiatives. Lead the department to ensure processes/projects are well documented to meet auditing requirements.  10
-Bachelors Degree or 5+ years of relevant work experience.
-Demonstrated cross functional knowledge of the Payment Network Industry focusing on operations and relationship management, which results in the ability to make critical project recommendations and decisions.
-Experience in client management
-Experience and knowledge in international payment network systems, technical and operational knowledge in authorization, clearing/settlement, and dispute process will be strongly desirable.
-Strong project management skills with experience managing multi-faceted project throughout the entire project life cycle. Demonstrated skills in leading a group of people towards meeting a common project milestone/goal.
-Demonstrated ability to handle multiple projects and priorities in parallel.
-Self-motivated, demonstrated ability to work & lead teams independently with little direct supervision and flexible with working hours.
-Strong communication skills which allow effective communication with all levels of employees, customers and management.
-Excellent writing skills, with a demonstrated ability to create presentations, reports and persuasive papers (position papers).
-Skills developing and delivering presentations to both internal and external audiences.
-Ability to analyze existing processes and identify ways to automate and streamline them.
-Experience in creating or contributing to financial reporting. This may include a financial plan, variance report or a cost/benefit analysis associated with a specific project.
- Business Spanish speaking and writing abilities preferred.


Employer Details

Employer: Discover
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