POS Help Desk Technician

Company InfoVision, Inc.
Reference 20260
Sector IT/Technical
Town/City Texas
Locations Texas , USA
Job Type Freelance/Supply
Date Posted 10th Aug


Job Description

Title: POS Help Desk Technician

Location: Dallas, TX 75236

Duration: 1 Year

Technician will be responsible for identifying, researching, and resolving technical problems; responding to telephone calls, electronic and personnel requests for technical and application support; tracking and monitoring the problem to insure a timely resolution; and following appropriate escalation procedures. Other responsibilities include resolving VeriFone pin pad issues, special POS programming as assigned or internal knowledgebase documentation.

3 rd level Point-of-Sale (POS) Help Desk.

  • Help Desk Support
    • Agent Skills
      • Desire to help people, work with customers, maintain a positive and optimistic approach
      • Great communication/active listening skills used when answering the phone, gathering information and troubleshooting an issue
      • Able to document tickets in a professional manner
    • Level 3 'Technical' Agent
      • 24x7 Environment (team works Mon-Fri 'day' hours; most rotate after hours/weekend/holiday support)
  • Area of Focus
    • POS Support
      • Environments
        • Retail
        • QSR
        • Fuel
      • OS/Software Platform
        • Microsoft Dynamics AX
        • Windows
        • Linux
        • MICROS (currently upgrading all sites to AX)
      • Equipment
        • NCR Registers
        • HP Windows Tablets
        • Epson and Star Printers
        • Verifone Pin Pads
          • VHQ Software
        • Order Confirmation Units/Boards (OCUs/OCBs) - used in a QSR drive thru
  • Kitchen Display Systems (KDSs) / Bump Bars - used in a QSR
        • NeXGens/Distribution Boxes/Isolation Boxes - used in Fuel
  • Ticketing System
    • ServiceNow

Raj Vemula

Director - Resource Development





- provided by Dice 3rd level Point-of-Sale (POS) Help Desk.

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