Product Deployment Specialist

Reference VAC-9047
Sector Acquirer Services/Merchant Services, Chip/EMV, Contactless/NFC
Salary, Benefits & OTE Attractive salary plus benefits and Bonus
Town/City Hammersmith
Locations UK, London, West London
Job Type Permanent
Date Posted 14th May

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Job Description

Product Deployment Specialist

Job Content
Discover® Global Network (DGN) is the third largest Network in the world. In order to further expand Acceptance, this position will focus on acceptance expansion for DGN Cards through Merchant Acquirers and PSPs in the EMEA Region, specifically in Germany, Switzerland and selected other markets.
The Chip Center of Excellence team within Global Commerce is responsible for developing, managing and implementing critical advanced payment products impacting all businesses in Discover Financial Services. These products are based on complex technologies including EMV and Contactless (i.e. NFC). EMV is a specification for conducting secure transactions between cards with integrated chips (chip cards), POS terminals capable of reading chip cards, issuers and acquirers. The EMV specifications broadly impact the payment ecosystem from card issuing to merchant acquiring, and serve as the baseline technology for other products such as mobile payments. D-PAS is Discover Financial Services’ EMV-compliant payment specification.
Specific responsibilities
-This employee will be responsible for managing strategic and ongoing activities for advanced payment product implementation support and providing subject matter expertise to Discover, Diners Club International and PULSE issuing and acquiring partners operating on the Discover Global Network within the EMEA region. This may be for existing issuers and acquirers that are migrating from magnetic stripe or for new participants to the network.
-He or she may also work with external consultants, terminal manufacturers, card manufacturers, personalization bureaus, testing labs, and test tool vendors to help enable support for these products.
--This employee will consult on product strategy and will provide technical product knowledge, EMV process expertise, and project management advice.
-He or she will help guide partners through the implementation lifecycle, and be responsible for ensuring that project timelines are met.
-He or she will facilitate requests for policy exceptions/waivers, and communicate final certification approval. He or she will help resolve all issues that arise during planning, certification, implementation and deployment.
-He or she will also be responsible for forecasting and tracking product implementations and communicating status.
-He or she will also be expected to develop knowledge in particular markets in the region that are assigned to them with the objective of building a deep understanding from both a technical and business perspective of our partners operations and to gain knowledge of the payments landscape in that country.
-This employee will be expected to build relationships across DFS including Discover Network, DCI, PULSE, Discover Card and Discover Bank as well as with current and potential issuing and acquiring partners.
-This involves providing support to our relationship management teams in client meetings and providing consultative support throughout client product implementations.
-He or she will also interact regularly with many types of business partners, including vendors and will deliver presentations, develop and lead training, and provide SME guidance both inside and outside DFS.
Other Requirements
• Bachelors degree or equivalent experience.
• The candidate must have payments experience with exposure to EMV or other advanced payments products
• Has successfully led and implemented business critical projects of large scope
• Experienced in managing multiple partner / vendor relationships simultaneously; must possess excellent client management skills.
• Strong PC competency (MS Office products, Visio, and Microsoft Project) required
• Well-developed presentation skills, including the ability to effectively deliver information to internal and external constituents at all levels
• Ability to develop a strategic mindset to influence product deployment with internal and external business partners
• This position will require the candidate to perform a wide variety of tasks; a wide degree of creativity is expected
• Strong analytical and problem-solving skills
• Strong aptitude for planning and organization, detail oriented
• Support other core functions within the CCOE e.g. process improvement, documentation & reporting
• Ability to travel internationally

Leadership Responsibilities
• Responds effectively to each customer’s specific needs and provides an appropriate solution
• Anticipates challenges to the business and finds external insights that address those challenges
• Expected to be the initial point of escalation within the team for issues arising with implementation projects
• May be required to deputize for Manager, EMV Deployment EMEA in internal and external meetings from time to time.
• Leverages relationships with peers inside and outside of Discover to gain insight into alternative approaches and processes
• He or she will keep up-to-date on industry, market, and external business factors and leverage that knowledge to make better business decisions.
• Enthusiastically accepts different assignments based on business or customer needs
• May be required to lead or co-ordinate activities by others as part of cross-functional project teams

Employer Details

Employer: Discover
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