Senior Manager, B2B Digital Payments - Product

Company American Express
Reference 22807
Sector Other
Town/City West Sussex
Locations UK, South East England, West Sussex
Job Type Permanent
Date Posted 17th Sep

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Job Description

Do the right thing for our customers, our company and your career.

American Express is a leading global payments company, backed by one of the world's most recognized brands. Our Global Commercial Services (GCS) organization provides a range of card programs and expense management tools to help small businesses, mid-size companies and large corporations around the world manage almost all the facets of their business spending - from travel and meetings, to everyday office supplies and raw materials.

As the leading issuer of commercial card programs, our solutions deliver a number of benefits to our corporate customers including increased visibility into their business spending, added control, improved efficiency and cost savings. With 160 years of innovation behind us, our future could not look more promising. We're moving faster than ever and introducing new products, services, and strategies to bring greater value to our business customers.

Within GCS, the Global Product Management organization owns product capabilities and supports B2B & International payments, one of the fastest growing segments of our business. We are seeking a Senior Manager, B2B Product Development, who will play a key role in the strategic planning, development and ongoing management of our digital payment platform - Buyer Initiated Payments (BIP). This is a great opportunity to join a high-visibility, high-priority product team and help sustain and accelerate the growth of BIP(FX) charge volume. The Senior Manager will work pragmatically within real-world constraints to solve business and process challenges within a cross-functional, collaborative work environment. This individual will manage at least one of our co-located Scrum teams in either the UK or NYC office.

Job Responsibilities:

  • Fulfil the Product Owner role as described in the SAFe framework.
  • Facilitate the Inspect & Adapt ceremony at the end of each Programme Increment (PI) to the wider stakeholder group.
  • Run the Product Owner sync to review business, PI and Sprint objectives across multiple scrum teams within the same capability / product line.
  • Support the American Express Technology (AET) Scrum of Scrums to coordinate across capabilities / product lines.
  • Act as stand-in for AET Scrum Master when necessary.
  • Orchestrate the Agile delivery lifecycle (lead Agile scrum team(s) to innovate and deliver robust capabilities on behalf of various backlog requestors including: Customers, Product Management, Sales/AD, Operations, Risk Management, Marketing, Compliance, and Legal).
  • Support Product Management team in new product construct evaluations.
  • Support and influence the product roadmap efforts, improving clarity of sequencing, sizing and assumptions based on relevant subject matter expertise.
  • Plan and execute User Acceptance Testing to ensure successful releases. Support post implementation validations when required.
  • Provide stakeholder reviews and feature demonstrations.
  • Raise risks, dependencies & scope creep as required. Own and inform Product Management team on the sequencing of items.
  • You must be able to travel to Burgess Hill at least 3 days a week.
  • This role may also be open to a fixed term contract solution.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Required skills:

  • Prior experience with commercial and B2B payments is required.
  • Must have significant practical experience with rapid and iterative software development methodologies and collaboration tools (SAFe Agile 4+, Rally, JIRA).
  • You are assertive, an effective negotiator and know how to establish boundaries. Knowing how and when to say no is a critical component of this role.
  • High degree of integrity/confidentiality, comfort with speaking up for what is right as well as reporting/escalating risks and concerns. You do the right thing even when it is unpopular.
  • Demonstrates strong problem solving abilities and attention to detail - ability to engineer solutions and crystallize technical requirements from business needs.
  • Proven ability to influence others without direct authority within a matrixed organization with strong track record of developing effective relationships across cross functional teams.
  • You are relentless in your pursuit of ensuring the products you develop complete the last mile and ultimately get launched.
  • You must be able to demonstrate comfort and proficiency with "white-space" assignments and examples of how you've ideated and then drive innovation.
  • Strong ability to communicate clearly and concisely in both written and verbal form, to different audiences with varying backgrounds.


  • University Degree in Accounting, Business Management, Engineering, Computer Science, similar technical field or equivalent experience required.

Why American Express?

Talk to our people and you'll find out what we're really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you'll hear. It's our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world including recognition amongst the World's Best Multinational Workplaces by Great Place to Work and Glassdoor's 2017 Best Places to Work. If you're ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on or (for Russia based candidates ).

Schedule (Full-Time/Part-Time): Full-time


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