Senior Operations Manager

Reference VAC-8971
Sector Business Operations, Card payment schemes/systems, International Money Transfer
Salary, Benefits & OTE Competitive Salary with attractive benefits
Town/City Hammersmith
Locations UK, London, West London
Job Type Permanent
Date Posted 24th Mar

Shortlist Apply

Job Description

Senior Operations Manager
Location: Hammersmith
Competitive Salary with attractive benefits
Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. and globally. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company operates the Discover card, America's cash rewards pioneer, and offers personal and student loans, online savings products, certificates of deposit and money market accounts through its Discover Bank subsidiary. Its payment businesses consist of Discover Network, with millions of merchant and cash access locations; PULSE, one of the US leading ATM/debit networks and one of the largest global ATM networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories.
Job Content
Lead staff who are responsible for onboarding new partners and maintaining the ongoing support for new and existing partners. Ensure staff works with partners on Release certifications and other product implementations. Assist with contract negotiations with partners as needed on operational issues. Hire new employees as needed and have employees trained on appropriate systems, operating regulations, procedures for partner support, company policies, etc. Manage strategic projects as assigned. Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.
Specific responsibilities
- Manage team to ensure projects are completed according to procedures.
- Ensure team is focused on providing premier customer service to partners.
- Monitor team for adherence to established procedures to mitigate potential risk issues.
- This position will provide leadership, operational and technical support to Discover Global Network partners in the EMEA region. This role works with many levels within the Discover Financial Services organization and also with the partners in EMEA.
- Role requires involvement in the coordination, planning and execution of Ops & Risk Summit meetings held regionally.
- Role requires individual to lead teams to resolve complex issues with cross-functional teams.
-Bachelor's Degree or Equivalent Experience
- Excellent track record on people management and client facing experience.
- Proven track record of managing high profile portfolios.
- Excellent written and verbal communications skills.
- Extensive knowledge of the payments industry.
-Excellent Project Management Skills with an ability to work across all levels in the organisation.


Employer Details

Employer: Discover
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