Service Delivery Manager - FinTech/Mobile Payments


Company Pope Marshall
Reference 185965401
Sector Card payment schemes/systems
Salary, Benefits & OTE £35-£45k + 10% bonus
Town/City Northamptonshire
Locations UK, East Midlands, Northamptonshire
Job Type Permanent
Date Posted 15th Feb

Filled

Job Description


Why this role/company

  • Mobile payments is one of the fastest growing industries in the world.
  • Excellent working environment, smart casual with super smart people.
  • Start up freedom with but with financial stability.
  • Collegiate board who want/will to listen to your ideas.
  • International aspirations into the Middle East and Asia.

Company Description

We have achieved strong growth year on year and global recognition for our platform; and we are listed in the Sunday Times Tech Track of fasted growing UK tech companies and nominated for the Amazon Innovation Award. We are uniquely successful in marrying a long track-record of commercial performance with the creation of a phenomenal place to work and believe we will maintain our success as long as our colleagues are fulfilled, engaged, challenged and rewarded. We put people first, from the moment they're invited to join the business to the big milestones both in the office and out, we recruit with an emphasis on cultural fit and we run cross-functional teams to whom collaboration and mutual support and learning is second nature.

Job role

  • We are looking for a Service Delivery Manager to actively support our service management processes and operational deliveries.
  • This is an external customer facing and internal business facing role. You will be required to support the Director of Operations in helping to manage and build strong working relationships with our customers; ensuring fit for purpose and value add services are delivered by the Platform. You will also establish operational relations within the wider business, ensuring that colleagues recognise their accountability to customers and that a strong service focus is constantly maintained.
  • The Service Delivery Manager will ensure that Services maintain a high level of availability in line with service level agreements. You will also input into the quality of incident management analysis and resolution, change management, transition to operations (deployment, certification) and application performance to ensure the Platform meets its objectives for continuous improvement and operational excellence.
  • You will pro-actively be identifying service improvement opportunities through reporting.

Mandatory experience

  • Experience of an IT Service Delivery Environment
  • Have worked in a management role within Service Delivery
  • Demonstrable knowledge of ITIL (ITIL Foundation Certificate as a minimum).
  • Good Customer Relationship Management and Supplier relationship skills
  • Ability to work under own initiative and work as the escalation incident manager on an out of hours support rota.
 

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