Sr. Manager, Fraud Operations Strategy


Reference VAC-6593
Sector Business Operations, Credit cards, Digital Payments & Wallets
Salary, Benefits & OTE Salary + Bonus + Benefits
Town/City Riverwoods
Locations Illinois , USA
Job Type Permanent
Date Posted 17th Aug

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Job Description


This Sr. Manager Role will be reporting to the Director of Fraud Operations Strategy & Processes. This role will be located in Riverwoods and manage a team of experienced fraud operations SMEs. The Sr. Manager will work very closely with the field operations team across all centers and drive operational strategy as pertains to fraud prevention and investigation functions. This role will also manage all policy procedure change management for the fraud organization.


Key Responsibilities:

Responsible for creation and execution of operational strategies designed to improve Fraud Prevention efforts for Discover

Work closely with HQ and the field to identify opportunities for improvement and work expeditiously to implement changes

Oversee the use and maintenance of the outsourced interactive outbound IVR, maintain responsibility for phone routing changes and work as a liaison for the Dialer COE

Act as SME for operational initiatives and supporting enterprise wide projects that have implications for fraud operations

Work with business partners in infrastructure and fraud strategy to minimize operational impacts as a result of production issues or strategy changes

Lead governance initiatives to ensure compliance and appropriate monitoring on critical processes

Manage team that oversees all policy/procedure change management for the fraud organization

Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

Provide thought leadership

Work on creating presentations for senior management including monthly and quarterly updates


Skills Required:

7+ years of relevant professional experience in financial services and/or risk management.

Experience in both HQ and field operations preferred

Strong relationship building and influencing skills

Excellent communication both written and verbal

Strong planning and organizational skills to deliver business decision / solution

Ability to analyze existing processes in order to identify opportunities to increase overall


Skills Preferred:

3+ years of fraud experience

Lean, Six Sigma and/or demonstrated process improvement expertise a plus.

Bachelors degree required; MBA/Masters preferred.
 

Employer Details


Employer: Discover USA
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