Collections Agent – Reading

Collections, credit  control

Our client is a  fast growing, innovative fintech already well established in the UK breaking into the European market. 

They are looking for a Collections Agent  who is able to demonstrate credit control experience.

As Collections Agent, you will be reporting into the Operations Manager. This is a  hands-on role requiring a team player with outstanding organisation skills  .

Day to day, you will :

·     Chase overdue arrears by phone, email or letter for active and non-active amounts

·     Upload  arrears reports onto the  system

·     Maintain notes within the system following all communication with clients to provide accurate account status records

·     Issue settlement fee invoices

·     Allocate payments on system for rental accounts

·     Bank cheques

·     Resolve daily standing arrears queries

·     Process credit card payments

·     Liaise with customers regarding  lease agreements

·     Deal with chargeback reports for  overdue arrears to minimise terminations and chargebacks

To be successful you will need to demonstrate :

·     Minimum 12 months credit control experience

·     Excellent attention to details and accuracy

·     Excellent written and verbal communication skills

·     Calm & confident telephone manner

·     Ability to work under pressure & to deadlines

·     Knowledge of Excel & Outlook