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Head of Customer Retentions & Renewals


Payments Recruitment

£75,000 - £85,000 Per Annum

United Kingdom, United Kingdom

Acquirer Services/Merchant Services,Customer Services,ISO

Permanent | Full Time



Not specified

Head of Customer Retention & Renewals – Payments/Cards/ISO  

Location: Remote, with regular travel to London & Kent

Package: £70-80k + bonus & benefits

 The company:

A high growth scale up within the financial technology sector, our client is a payments business with

exceptional ambitions to increase market share across the landscape. With substantial VC backing

and an exceptional leadership team, it represents a fantastic place to develop high potential people

to achieve their career goals. 

The role: 

As Head of Retentions & Renewals, you will own this element of the business:

• Manage and build a high performing team to manage customer retentions & renewals, as well as working closely with existing sales/account management staff to share best practice in this area.  

• Hire, train, develop and lead your team to deliver high performance across renewals and retentions to customers across the UK.

• Improve & unify existing processes and create new processes for successful & compliant

renewals & retentions.

• Support sales teams by ensuring best practice in relation to sales processes, working closely

with the Head of Sales and Regional Sales Leaders, through communication & training.

• Proactively monitor and respond to key metrics, in order to ensure that your teams is performing at optimum levels and maximising effectiveness, working to data/KPI targets.

Your previous experience is likely to include:

• Strong background in customer service, retentions & renewals, within a payments / cards / ISO

environment, will be key to your success.

• Strong interpersonal skills, with the ability to work well in a rapidly changing, high growth

environment – confident, motivated & dynamic.

• Ability to create strategic plans to manage high growth, forecast workloads & plan for


• People management experience – lead, inspire, train, develop and manage your team


• You will be highly organised, pro-active, and have a can-do approach to getting the job done,

with great communication skills at all audiences.

• Act as a bridge between the senior leadership teams, operational teams, and commercial

teams to ensure success in all aspects of customer onboarding.

• Utilise your experience of retentions & renewals to smash our targets and achieve consistent business growth.