Issuer relationship manager - data analytics, authorisation optimisation, issuer outreach, issuer optimisation 

Issuer relationships, data analytics, payment authorisation, authorisation optimisation, soft declines, performance metrics, KPIs, Card Authorisation Optimisation, Risk, Fraud Management, Issuers, Data Analytics skills

Our client is a global  unicorn  Fintech with an innovative, fullstack  payment proposition whose clients include  the most cutting edge, high-profile brands in the world.

In this externally facing role you will support a key organisational initiative  championed by  very senior internal leaders. You will be required  to engage with  Issuers at all levels.

  Do you have a passion for  problem-solving In the   authentication and authorisation payments space?

·       Are you great at customer relationships ?

• Do you have A track record in ; Card Authorisation Optimisation / Risk/Fraud Management / Issuing bank contacts or Data Analytics skills

·       Do you have Payments experience  in a data intensive and performance-focused environment ?

If you want to work in a collaborative, innovative, dynamic environment this is the job for you …

As a  Payment Authorisation Optimisation and Issuer Relationship expert, you will be responsible for leading Issuer engagements across Southern Europe and the Nordics. You will work  closely with a variety of internal stakeholders and establish a network of strategic issuing banks, build partnerships with Issuers to raise, investigate and resolve soft declines and other payments performance discrepancies, and unearth card authorisation optimisation opportunities for merchants. Externally, you will engage with external stakeholders across forums and thought leadership venues to develop and strengthen existing and prospective merchants’ and partners’ awareness and focus on payment optimization to drive more business growth for customers.

You will be a passionate advocate for a  merchant-centric approach, by taking the lead in engaging issuers and merchants, developing and refining the communication and messaging, to strengthen the company’s  position as the  leader in comprehensive data-driven payment solutions. 

To be successful in this role, you will demonstrate an affinity for problem solving, eager to ensure that the ability to improve authorisation rates keeps up with, and supports customer growth. 

You will join an ambitious team of partnership professionals, data scientists and engineers who are working together within an area of high strategic importance to the organisation.

Day to day you will :

• Drive the  Issuer engagement Programme in Southern Europe and the Nordics
• Support the Global Head of Issuer Relationships in multiple team and company wide initiatives 
• Deliver Issuer engagement and provide insight on the Data Analytics value proposition to merchants
• Partner with Commercial Teams to provide insights on a  merchant centric approach to business performance improvement
• Articulate how the  proposed solutions improve merchants’ performance & revenue for both the merchant and the company (internal / external ROI)

To be a success in this role, you will need to demonstrate :

• 3+ years’ experience in Payments in a data intensive and performance-focused environment
• A track record in ; Card Authorisation Optimisation / Risk/Fraud Management / Issuing bank contacts or Data Analytics skills
• Excellent communication skills with payment industry gravitas 
• Must have strong stakeholder management skills and easily adaptable in an agile, dynamic   environment