Japanese Speaking Customer Success Manager

Our client provides pioneering electronic payment hardware partnering with Independent Software Vendors and Systems Integrators to provide flexible, global  payment solutions across a multitude of sectors. 

JOB SCOPE

As Customer Success Manager,  you will support  the APAC team and be the conduit for  the UK business supporting APAC’s  business goals always placing the customer at the forefront of the business.

Day to day you will

·      Ensure that clients and prospects can  leverage the payment platform, products and services to achieve agreed technical and business goals

·      Support the sales team

·      Create client reports, analyse basic data and report findings

·      Participate in general sales activities, quarterly meetings, weekly reporting

Experience:

·      Japanese language fluency

·      Excellent English skills written and spoken

·      A flexible approach and enjoy working with clients and internal teams

·      Excellent communication and presentation skills

·      Salesforce CRM skills preferred

·      Organised and able to manage multiple tasks

·      Process driven and strong decision-making skills

·      1+ year Customer service