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Mastercard Consultant -  Rules, regulations, disputes, chargebacks and bulletins


Dependent on experience

London, United Kingdom

Card payment schemes/systems,Dispute Management,Payment Scheme Management

Permanent | Full Time



Not specified

Mastercard Consultant -  Rules, regulations, disputes, chargebacks and bulletins


Our client is a fast growing BIN sponsor with a large number of partners requiring support and  indepth knowledge on  Mastercard scheme   disputes, rules, regulations, chargebacks and bulletins


To be successful in this role, you will have hands-on day to day experience of dealing with Mastercard rules, regulations, disputes, chargebacks and bulletins

·       Mastercard mandates and bulletins
o   Assessing impacts and onward communicating
o   Following up with processors and clients 
o   Ensuring compliance 
o   Implementing requirements
o   Tracking compliance status
·       Mastercard 3DS implementation and associated PSD2 indicators elements and systems
o   Assisting with tracking client status and compliance
o   Understanding regulatory, scheme requirements and updates
o   Assisting with tracking client status and compliance
o   Updating Mastercard portal for specific programme’s functionality
·       Mastercard Connect Usage and Projects
o   Investigate and raise with Mastercard permission and access issues 
o   Investigate and work with Mastercard 
o   Manage registrations and updates of Service Providers
o   Review usage of available Mastercard services and implement client required functionality (eg STIP)
o   Escalate support on Mastercard projects 

·       Processor Reporting implementations and issues
o   Assessing processor specifications mapping
o   Managing processor reporting issues and working with processors 
o   Working with logs and reports manually 
o   Working with XML and implementing macros 
·       Chargebacks
o   Knowledge of the chargeback cycle, Claims Manager/MasterCom and associated processes
o   Assisting the team with Pre Arbitrations, Arbitrations, Pre Compliance, and Compliance cases
o   Implementation of Mastercard Claims Manager API projects with processors
o   Reviewing and assessing financial impacts, issues and reconciliation requirements associated with chargebacks
·       Scheme fees
o   Investigating new or adjusted scheme fees
o   Managing incorrect fee collections and sending them back
·       Assistance with interactions with legal (with Management support) mostly document reviews and updates:
o   Deeds of Migrations, may include some client interactions
o   Transfer/Fund migration reviews and assessments
Contract/Notice of Variation/Novation reviews and updates