Operations Co-ordinator - Merchant Services / Payments

Location: West London 
Pattern: Full time, hybrid, 3 days office, 2 days home based (flexible) 
Package: £32-36k + bonus & benefits, 29 days holiday 

Are you a highly organised, pro-active problem solver with a background in merchant services / payments operations?! We are currently hiring for a fantastic opportunity within a well established scale-up payments business, for an Operations superstar to take ownership of various operational tasks across the business. 

This role requires a creative & switched on individual who is excited by challenges and eager to contribute to a busy & fast-paced environment. 

About the role:  

- You will be coordinating procurement, distribution, and collection of payment terminals and related assets.
- Monitor and manage inventory levels of terminals and other equipment. 
- Respond to and manage requests and inquiries related to payment terminals and services, thinking creatively to resolve any issues.
- Assist in processing and tracking financial transactions, including leases, funding, and invoice reconciliation.
- Maintain and update financial records and reports within the company’s systems, ensuring accuracy.
- Support the finance team with reconciliations and fund management, proactively identifying areas for improvement.
- Manage approval processes for refunds and other financial requests, ensuring timely resolution.
- Oversee the onboarding process for new clients, ensuring all steps are completed accurately and efficiently, with a focus on innovative solutions.
- Maintain and update client records throughout the onboarding process, particularly related to payment integration.
- Serve as a primary point of contact for internal teams and external partners regarding operational matters in the payments industry.

Qualifications and Experience:

- Prior experience in the payments industry, working within an ISO, acquirer or merchant services business, so you already have a good understanding of terminals & payments operations generally, especially around managing stock, onboarding & financial operations. 
- A creative mindset with strong problem-solving abilities and the ability to think on your feet.
- Strong organisational skills and attention to detail, with the capacity to manage multiple tasks and priorities.