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TECHNICAL CONSULTANT - Switching & Routing - Optical

385/1361/92785

€300 - €350 Per Day

Roubaix, France

Business Operations,IT/Technical

Contract | Full Time

ASAP

17/01/2020

Not specified

TECHNICAL CONSULTANT - Switching & Routing - Optical

 Responsibilities:

  • Successfully manages customer relationships
  • Supports delivery of service programme to major  customers belonging to the organisation .
  • Performs analysis and diagnosis of highly complex networking problems.
  • Builds simulated networks in test labs to resolve highly complex problems and compatibility issues.
  • Introduces new ways of working
  • Demonstration of organisation's products and solutions to customers.
  • Ability to sell / present to customers the value of Advanced Services
  • Collaborates proactively to ensure optimal use of resources to meet customer needs.
  • Contribute to customers knowledge through the delivery of Knowledge Transfer Sessions

The Senior Consultant may perform any of the following components of the role breakdown depending on specific engagements:

Transactional Projects

Project Consulting role:

  • Generates standard project documentation including detailed test plan for highly complex networks.
  • Generates network configurations from Low Level Design for highly complex networks.
  • Supports pre-sales activity for highly complex networks.
  • Plans and executes highly complex Network Upgrade and Network Migration activity.
  • Leads network design workshop.

Proactive Service & Support:

  • Works extensively with clients, Account Team and organisation resources on developing a strategy and the deployment of most complex services and required Network Support Systems
  • Assists customer with deployment and strategy of highly complex tools and related Network Management Systems
  • Leads design workshop
  • Design ongoing consultation to support engineering department and operations

Reactive Service & Support:

  • Assures that the most complex customer network problems across a broad range of technologies are properly and quickly resolved.
  • Acts as a focal point for most complex network problem resolution

Advanced Services Technology Specialization Teams:

  • Provides training  as well as real-time escalation response for support issues.
  • Owns responsibility for driving regional Advanced Services projects.
  • Provide mentoring and coaching for juniors to develop  future technical resources
  • Excellent understanding of own Customer’s business goals and objectives.
  • Be recognized as SME for the development and delivery of Knowledge Transfer sessions

Experience

  • Typically requires University degree or equivalent plus 5-6 years experience in network Consulting or telecommunications support environment.
  • Deployment/Operations Engineer
  • Network Operations and Implementation background
  • 5 to 6 years of experience
  • Expert knowledge of Optical technologies
  • Good interpersonal skills, Self-Motivated and Team player
  • Deploy configurations, manage execution in activating network routers and associated ports
  • Troubleshooting activities and root cause analysis
  • Platform/ Technologies: OPTICAL, DC PLATFORM AND TECHNOLOGY, ROUTING and SWITCHING

Type and Size of Projects

  • Main activities: support Customer in day to day operational activities from being escalation point for critical incidents, managing change and support customer in  deployment of activities (create/review MOP , implementation, configuration, commissioning, etc.)
  • Leads and works on projects that are strategic, of high visibility, and involve highly complex emerging technologies and solutions integration. Is size a determinant
  • Represents Advanced Services in providing leadership and direction on solutions that maximize  business benefits to the customer

Accountability

  • Accountable to highest levels of senior management to ensure project commitments and Advanced Services deliverables are met. Recommends and initiates projects to benefit customers and Advanced Services wide objectives.

Interface & Communication

  • Leads others in a team environment to achieve common goals. Provides technical leadership to customers & internal resources. 
  • Shapes the opinions of key stakeholders (customers, vendors, business partners).
  • Resolves problems that have been escalated to the highest level for mission critical implementations.
  • Focuses organizations on doing what is best for the customer
  • Participates as special beta testers, works with BUs, member of v-technical teams, etc.

Problem Solving

  • Solves complex, cross-functional issues that cross many technologies. Can apply good analytic process to any issue to help bring to resolution.

Core competencies

  • CCIE or CCNP in Routing Switching
  • Cisco Optical Products platform
    • Cisco DWDM ( Cisco NCS2k, NCS1K)
    • Deployment project
    • Troubleshooting
    • 4-5 years of experience
    • SP customer
    • Speaks French and English 
  • Strong understanding of all chosen current technologies and good understanding of emerging technologies. Focus on technology and how to use it.
  • Proven technical project management skills.
  • Strong technical presentation skills to all levels
  • Leadership and mentoring skills.
  • Ability to influence at senior levels internally and within customer organizations.