Account Manager – Payments / Acquirers – Vienna

account manager, relationship manager, acquirers, card schemes, payment schemes, merchants
Our client is a global payment scheme currently undergoing dynamic growth and seeking an experienced Account Manager to join their collaborative team.
As Account Manager you will  support the company’s Merchant Network strategy by promoting their card acceptance in target markets and identifying potential partners (Merchants, Banks, Financial Institutions, Schemes) in those markets. You will  build and maintain strong working relationships with acquirers, issuers, payment institutions, agents, merchants, terminal vendors and third-party companies to drive business success.
As an interface with our clients and partners, the position provides clarification on routine technical issues, introduces new products and features and develops implementation plans with them. 
Day to Day you will :

• Assist with the establishment and maintenance of the partnership relationships with acquirers to drive issuing and acceptance activity
• Build and maintain relationships with partners including key merchants, and hold regular meetings with them to resolve any outstanding issues
• Understand the acquiring market structure in each assigned area and identify the main players
• Assist with the creation and the update of a target list of potential Issuing and Acquirer Partners
• Participate in follow up meetings with interested potential Issuing and Acquirer partners to discuss business cases
• Assist with negotiations on Non-Disclosure Agreements (NDA) with potential customers and support follow up meetings
• Assist with negotiations on Licensee and/or commercial agreements with Partners
• Prepare and submit reports on Acquiring activities and results to management
• Manage high level technical queries regarding system development and operations from partners
• Assist in coordination of implementation projects
• Provide induction training and on-going support to Staff to ensure objectives are achieved
• Provide administrative support to the business as required to ensure efficient and effective operation of the sales and marketing function
• Travel within the target market and overseas
• Conduct maintenance activities contacting, visiting and follow up with merchants (F2F and eCommerce)
• Support marketing activities. Create and promote marketing material in collaboration with the Marketing team and partners to expand awareness and sales activities
• Support the Internal Control activities to comply with the internal control requirements (self-audit and offsite monitoring), keep the relevant documents updated and report as required
• Analyze sales activities and market trends to find out acceptance gaps and create business cases

 
Skills and Knowledge 

• Knowledge of Financial Services and/or Payment Card Industry -experience in Payment Card Industry preferred
• Excellent written, verbal, and listening skills
• Demonstrable passion for sales
• Excellent interpersonal skills and ability to engage with people
• Commercial awareness
• Demonstrable creative and innovative ability
• Sales analysis capability
• Ability to make compelling presentations
• Ability to influence and sell ideas to diverse groups (i.e. acquirers, agents and merchants)
• Pro-active and reliable
• Able to work alone and within a team
• Excellent administrative and organizational skills
• Business level proficiency in German and English (spoken and written) is required