Account Manager - Payments

• £40-45k basic + bonus + excellent benefits
• Hybrid working, London or Birmingham office plus working from home 

Our client is a successful international fin-tech with an impressive portfolio of payment solutions products. Operating as an issuer & a processor, we provide our wide customer base with a range of solutions which help them deliver to their own customers. Due to continued growth, our Client Services area is keen to hire a brilliant Account Manager to join the friendly & supportive team. 

The role:

• maintaining & developing client relationships
• manage contractual obligations
• own and develop the customer contact plan, holding regular internal & external meetings on the client account 
• become the key conduit between customer and internal teams, managing issues or escalations & feeding back to the business to improve future performance
• raising support and change tickets on behalf of clients, ensuring you monitor these until resolved
• create and run regular reports, monitoring all aspects of client activity including financial performance, profitability & risk 
• work closely with external 3rd parties when needed, including processors, card schemes or fulfilment centres

About you:

• great communicator
• previous track record in successfully managing clients within the payments sector (acquiring, issuing, processing or prepaid)
• brilliant relationship building skills gained in account manager, customer success or client service management style roles 
• self motivated, good with technology, background in banking/payments/financial services
• Useful but not essential - experience of managing central or local government clients