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Application Support Analyst - Dublin - must have Payments experience 


€35,000 - €50,000 Per Annum

Dublin, Ireland

Acquirer Services/Merchant Services,Customer Services,FinTech,IT/Technical

Permanent | Full Time



Not specified

Application Support Analyst - Dublin - must have Payments experience
Full-time  - 3 days in the office 2 days from home 

Our client is a global fintech looking to grow its Client Services team with a team of Application analysts to perform a tier 2 support function for  their cutting edge blue chip merchants.
To be successful in this role, you will be a self-motivated SQL specialist with experience in a technical support role and the ability to work in a fast paced environment
Day to day you will :

  • Work with Engineering and Product teams to escalate and resolve issues
  • Prioritize and manage cases, documenting troubleshooting activity in a case management system
  • Build technical domain expertise
  • Proactively identify where an issue may need additional help or escalation
  • Gain a deep understanding of product line processes by attending training, self-paced learning and practising and investigating things for yourself
  • Understand and adopt processes and give ideas where these could be improved

To be successful in this role you will possess:

  • 2+ years of experience in a product focused technical support / application analyst role
  • Strong SQL experience, including querying and investigating data
  • Experience working with APIs
  • Ability to prioritize tasks and manage workloads
  • Incident management and process understanding
  • Experience of software development concepts, lifecycle and technologies valued
  • Experience of working within Agile environments, managing multiple products at one time
  • Ability to work in a complex domain and a fast-moving technical environment
  • Exposure to Continuous Integration and Deployment workflows valued
  • Excellent communication skills and experience managing stakeholders of varying seniority and technical ability
  • Education and learning in Computer/Information technologies or equivalent
  • AWS experience or exposure is beneficial
  • Experience working within a microservices architecture/distributed architecture valued
  • Payments industry experience essential