Authorisation Optimisation Manager, Issuer Outreach - Authorisation Optimisation, Risk/Fraud Management or Data Analytics

Our client is a unicorn fintech working with some of the most cutting edge innovative ecommerce brands in the world. Everyone here has the same hands on, get stuck in and roll your sleeves up mindset.

As part of their massive growth, they are seeking an authorisation optimisation expert who will be working closely with the analytics team. You will interact with Issuers to raise, investigate and resolve soft declines and other payments performance discrepancies, and unearth improvement opportunities. In addition, you will engage with external stakeholders cross forums and thought leadership venues to develop and strengthen existing and prospective merchants’ and partners’ awareness and focus on payments optimization to drive more business growth for its customers.

You will be experienced to expert level in the processes of authentication, issuer risk and fraud management. You can speak with authority and conviction on best practices used by issuers and acquirers throughout their customer lifecycles. You will provide insights on company approach to detect and root out fraud consistently and precisely.

You will be a passionate advocate for a  merchant-centric approach, by taking the lead in engaging issuers and merchants, developing and refining the communication and messaging, to strengthen our position as a leader in comprehensive data-driven payment solutions.

To help accomplish your responsibilities, you will work with the Financial Partnerships, Performance, Business Intelligence and Customer Success Teams, to ensure a well-rounded view of payments performance and develop a deep understanding. You will be familiar with our wide suite of data analytics tools and will showcase case studies for external audiences that quantify and convey the impact on revenue, consumer satisfaction, and ultimately loyalty, achievable through a performance-oriented approach.

You must be experienced and well respected, with an affinity for problem solving, eager to ensure that our ability to improve our authentication and authorisation rates keeps up with, and supports, our customer growth and our ambitions. This is an external facing role, supporting one of our  key competitive capabilities and will require the ability to engage with Issuers at all levels.

You will join an ambitious team of partnerships professionals, data scientists and engineers who are working to make a significant impact in  an area that has high strategic importance

Manager Issuer Outreach

As Manager Issuer Outreach you will be responsible for leading the Issuer Outreach engagements.

What You Will Be Doing

o   Drive  Issuer Outreach Programme in market

o   Deliver Issuer engagement and provide insight on our Data Analytics value proposition to merchants

o   Partner with Commercial Teams to provide insights on our merchant centric approach to business performance improvement

o   Articulate how our proposed solutions improved merchants’ performance and revenue for both the merchant and the company (internal / external ROI)

About You

o   3+ years’ experience in Payments in a data intensive and performance-focused environment

o   Excellent communication skills with payment industry gravitas

o   Executive presence with an ability to take initiative and find creative solutions and effective ways of communicating business solutions

o   Recognised industry expert capable of navigating into complex Issuing organisations