You are using the web browser we don't support. Please upgrade or use a different browser to improve your experience.
"icon arrow top"

Card Scheme Operations & Compliance Manager


Dependent on experience


Card payment schemes/systems,Credit cards,Digital Payments & Wallets,International Money Transfer,Prepaid cards,Compliance

Permanent | Full Time



Not specified

Card Scheme Operations & Compliance Manager


Our client supplies payment solutions to global businesses and as such they work with all the main card schemes. As such, they are seeking a Card Scheme Operations and Compliance specialist to be a second in command to the Head of Fintech Operations - Card Services


Your main responsibilities will be:

  • Providing support on projects e.g. implementations, programme closures, projects related to settlement changes,
  • Providing support in helping resolve the issues for live customers related to processor reporting, technical set up, scheme set up etc.,
  • Providing support to Group companies regarding reporting and processes,
  • Providing support to manage Card Bureau issues,
  • Assisting with Compliance queries,
  • Assisting with chargeback management and submissions to fraud and loss database,
  • Providing support and management of Programme Managers, Schemes and Processors,
  • Creating and maintaining process procedures and working with the team on process improvements,
  • Raising tickets with the internal IT and the Processors (externally),
  • Managing requests from schemes and processors,
  • Reviewing customer marketing/collateral items (Term & Conditions, websites, mobile app screens, card carriers, FAQs)
  • On-boarding of programme managers and processors and, thereafter, providing first line compliance management
  • Deputising for the Head of Fintech Services in their absence

You should have 

  • Experience in different projects e.g. programme implementations, programme closures, portfolio migrations, assisting with processor API projects, settlement set up changes etc.
  • Good knowledge of Mastercard Rules and some knowledge of Visa/Diners Club rules
  • Good knowledge of prepaid and debit constructs and programme set ups at the scheme
  • Good knowledge of scheme portals mainly Mastercard Connect and the applications that we use on a regular basis e.g. MCM, NSIF portal, Business Admin, Mastercard Data Exchange, Technical Resource Centre, Mastercom, Cyber Secure/The Fraud Centre, security admin, operational reports
  • Good problem solving skills
  • Good knowledge of different registrations e.g. Moneysend, ABU, VAU
  • Knowledge of the variance processes
  • Knowledge of Chargeback processes
  • Good attention to the detail, quick learning skills, be well organised
  • Understanding of settlement processes and know how to set up the settlement service with the scheme
  • Understanding of e-money movements and some knowledge of the reconciliation processes
  • Understanding of processors reporting
  • Understanding of STIP
  • Good knowledge of Microsoft Office
  • Good team player, self starter
  • Experience in managing Programme Managers, Processors, Schemes
  • Experience of writing procedures and professional documents