Card Scheme Operations & Compliance Manager
Our client supplies payment solutions to global businesses and as such they work with all the main card schemes. As such, they are seeking a Card Scheme Operations and Compliance specialist to be a second in command to the Head of Fintech Operations - Card Services
Your main responsibilities will be:
- Providing support on projects e.g. implementations, programme closures, projects related to settlement changes,
- Providing support in helping resolve the issues for live customers related to processor reporting, technical set up, scheme set up etc.,
- Providing support to Group companies regarding reporting and processes,
- Providing support to manage Card Bureau issues,
- Assisting with Compliance queries,
- Assisting with chargeback management and submissions to fraud and loss database,
- Providing support and management of Programme Managers, Schemes and Processors,
- Creating and maintaining process procedures and working with the team on process improvements,
- Raising tickets with the internal IT and the Processors (externally),
- Managing requests from schemes and processors,
- Reviewing customer marketing/collateral items (Term & Conditions, websites, mobile app screens, card carriers, FAQs)
- On-boarding of programme managers and processors and, thereafter, providing first line compliance management
- Deputising for the Head of Fintech Services in their absence
You should have
- Experience in different projects e.g. programme implementations, programme closures, portfolio migrations, assisting with processor API projects, settlement set up changes etc.
- Good knowledge of Mastercard Rules and some knowledge of Visa/Diners Club rules
- Good knowledge of prepaid and debit constructs and programme set ups at the scheme
- Good knowledge of scheme portals mainly Mastercard Connect and the applications that we use on a regular basis e.g. MCM, NSIF portal, Business Admin, Mastercard Data Exchange, Technical Resource Centre, Mastercom, Cyber Secure/The Fraud Centre, security admin, operational reports
- Good problem solving skills
- Good knowledge of different registrations e.g. Moneysend, ABU, VAU
- Knowledge of the variance processes
- Knowledge of Chargeback processes
- Good attention to the detail, quick learning skills, be well organised
- Understanding of settlement processes and know how to set up the settlement service with the scheme
- Understanding of e-money movements and some knowledge of the reconciliation processes
- Understanding of processors reporting
- Understanding of STIP
- Good knowledge of Microsoft Office
- Good team player, self starter
- Experience in managing Programme Managers, Processors, Schemes
- Experience of writing procedures and professional documents