Compliance & Fraud Monitoring Officer - (Fintech/Payments/Prepaid Card)

·      Do you have experience of dealing with customer complaints ?

·      Do you want to be involved in customer onboarding, fraud transaction monitoring and investigations activities ?

·      Do you have a track record in working with KYC, anti-money laundering or PEPs ?

·      Do you want to play a key role in working alongside our  Compliance & Fraud operations team?

This role is a fantastic opportunity to learn about Compliance and Fraud, and get a foothold in an exciting and growing Industry, in a fast moving, agile business that can offer a healthy work-life balance and great career development. Full training will be provided.

In this role, you will be responsible for:

Customer Onboarding

Supervise the KYC (Know Your Customer) processes when customers apply for our cards, to maintain high acceptance rates whilst identifying suspicious applications.

Overseeing the KYC process ensuring all documentation is uploaded and anomalies are investigated and resolved.

Monitor the customer base on a regular basis to identify Sanctioned Individuals/Companies and PEPs (Politically Exposed Persons) and where required investigate matches and liaise with PEPs to full resolution.

Fraud Transaction monitoring

Identifying and investigating potential fraud or financial crimes utlising the company’s monitoring systems.

Raise suspicious activity reports appropriate.

Analyze patterns of unusual and fraudulent behavior, updating systems, controls and procedures to prevent such activity in the future;

Assist the business in implementing best practice including software and technical solutions for reducing Fraud, Money Laundering and Terrorist Financing;

Production of a monthly report on identified Fraud, and suspected Money Laundering and Terrorist Financing, as well as the Customer Onboarding;

Chargeback and Dispute management

Ensure effective handoffs for complaints.

Identify patterns in customer behavior and proactively recommend ways to reduce fraud.

SWAPX is a fast moving, innovative and agile Fintech business, which focuses on the Prepaid Mastercard programme management and payment space with products and technology that involve FX and Travel insurance. From providing a white labelled travel or general spend prepaid card for consumer focused brands to a range of business payment solutions offering convenience and control, we can develop the right solution for a wide range of businesses.

Although still very much in start-up mode, SWAPX has been trading for three years and is fully funded having just completed a round of significant investment. We are entering a new phase of growth and are looking for innovative, self-starters to join our team to develop and grow the business with us.

While maintaining the customer experience and interests as a core objective, you will be responsible for assisting with the customer onboarding, fraud transaction monitoring and investigations activities. You will seek to protect the reputation of the business and maintain a good knowledge of latest industry developments in applicable requirements.

Whilst previous experience is not required, an awareness of risks associated with financial products would be advantageous.

Training will be provided.

Experience

We are ideally looking for someone who is used to dealing with customers, perhaps handling complaints.

Skills & Qualifications

Flexible approach to the role and responsibilities.

High level of analytical skills.

Willingness to work within a high-pressure, delivery focused start-up environment.

First rate communication skills including presentational skills.

Ability to influence and shape decision making at all levels including senior management

We are a small team so the ability to interact and connect with others is essential.

Highly PC literate with strong proficiency in Microsoft Office

Job Type: Full-time

Salary: £25-£30k Depending on Experience.