Customer Experience PROJECT SUPPORT 

cx, customer experience, project support, project co-ordinator

⚙️ The Role 

A global payments organisation is hiring a Project Support specialist  to own the delivery of structured testing campaigns that validate real-world payment experiences — in-store, contactless, and online.

This is not a marketing role. It's a delivery-focused position sitting at the intersection of operations, data, and customer experience.

📌 What You'll Own

• End-to-end campaign delivery — intake, planning, execution, and reporting
• Day-to-day management of a third-party vendor conducting simulated payment transactions
• Translating testing outputs into clear insights and recommendations
• Cross-functional coordination across Operations, Sales, and Implementation
• Validating new partners, products, and payment journeys

💼 You'll Bring

• 3+ years in operations, programme/project management, or customer experience
• Proven vendor or outsourced delivery management
• Strong data interpretation and stakeholder communication skills
• Highly organised, proactive, and improvement-focused
• Payments, fintech, or e-commerce exposure is a bonus — not a barrier