Customer Support - Payments Acceptance 

support and acceptance remediation, acceptance support

12 month  - 5 year contract – remote /London

UK remote

A blue-chip global  Card Payment Provider is seeking Customer Support specialists with Payments acceptance experience  due to dynamic growth.

To be successful in this role, you will possess Project management experience in payment scheme
or Financial Services Operations

In this role you will  look at why merchants are experiencing non – authorisation based  acceptance issues and understand the cause of the problem  ie. whether network issues, contract issues, working out root cause and putting  a plan in place  so that the merchants are having 100% acceptance rates.

Ideally your background  will have experience from any of acceptance manager or in acceptance remediation or support, perhaps experience with POS terminal support. Or will have set up merchants working for acquirers or tech card acceptance

(payments support, acceptance manager, acceptance support, card schemes, payments operations)

You will possess outstanding communication skills, with

Project management experience in payment scheme
or Financial Services Operations

Day to day you will :

·      Be a trusted point of contact for all operational matters

with  key client stakeholders (acquirers and merchants)

·      Project manage remediation activities to ensure issues are resolvd and acceptance across the network is restored

·      Program manage  a number of Quality of Acceptance activities cross functionally to drive resolution of assigned cases

·      Manage technical communications with client’s technical team, project team, customer services team and senior executives

·      Proactively resolve client business & technical problems

In this role, you will display :

·      Latitude for independent judgment and decision-making within defined guidelines

·      Ability to gather information, and put plans into action. 

·      Evidence of  working dependently

·      Track record of planning scheduling and arranging own activities in accomplishing objectives