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Customer Support Specialist

CCPlp

Bandwidth Recruitment

£17,000 - £23,000 Per Annum

London, United Kingdom

Customer Services

Permanent | Full Time

ASAP

14/11/2022

Not specified

Our client is a leader in the online finance and consumer credit space. Due to the company growing, they are looking to hire a Customer Support Specialist to join them on a remote basis and eventually in the London office.  

They are looking for a smart, ambitious and driven individual who wants to build a career in payments. You will provide customer support to customers, retailers and third party partners and working very closely with the developers and the operations team.

The role:

 ·       Answering support queries in the format of emails, and live chats from customers via Zendesk

·       Answering support queries via the telephone

·       Raising platform issues with the engineering team when needed

·       Interacting with the account management team to provide support for clients using the system

·       Assisting all external parties with integration queries when onboarding the solutions provided by the company

·       Working as part of the first line support function to all clients and assisting with customer onboarding.

The experience:

·       You will be a fast learner with great organisation skills – this solution is quite complex so we are looking for those that can learn quickly.

·       A creative problem solver with a can-do attitude is essential.