£17,000 - £23,000 Per Annum
London, United Kingdom
Permanent | Full Time
Our client is a leader in the online finance and consumer credit space. Due to the company growing, they are looking to hire a Customer Support Specialist to join them on a remote basis and eventually in the London office.
They are looking for a smart, ambitious and driven individual who wants to build a career in payments. You will provide customer support to customers, retailers and third party partners and working very closely with the developers and the operations team.
· Answering support queries in the format of emails, and live chats from customers via Zendesk
· Answering support queries via the telephone
· Raising platform issues with the engineering team when needed
· Interacting with the account management team to provide support for clients using the system
· Assisting all external parties with integration queries when onboarding the solutions provided by the company
· Working as part of the first line support function to all clients and assisting with customer onboarding.
· You will be a fast learner with great organisation skills – this solution is quite complex so we are looking for those that can learn quickly.
· A creative problem solver with a can-do attitude is essential.