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Head of Customer Onboarding & Sales Support


Payments Recruitment

£60,000 - £75,000 Per Annum

London, United Kingdom

Acquirer Services/Merchant Services,Business Operations,Compliance

Permanent | Full Time



Not specified

Role:                     Head of Sales Support & Customer Onboarding

Location:             London (Victoria)

Package:              £60-75k + package

The company:

A high growth scale up within the financial technology sector, our client is a payments business with exceptional ambitions to increase market share across the landscape. With substantial VC backing and an exceptional leadership team, it represents a fantastic place to develop high potential people to achieve their career goals.

The role:

As Head of Sales Support & Customer Onboarding, you will own this element of the business:

·         Manage and build a high performing onboarding & sales support team to manage new customer onboarding and partner integrations end to end. Currently a small team in the UK, which you will have full autonomy to scale up quickly.

·         Hire, train, develop and lead your team to deliver high performance to customers across the UK.

·         Improve & unify existing processes and create new processes for successful & compliant customer onboarding.

·         Support sales teams by ensuring best practice in relation to sales processes, working closely with the Head of Sales and Regional Sales Leaders, through communication & training.  

·         Proactively monitor and respond to key metrics, in order to ensure that the Onboarding & Support team is performing at optimum levels and maximising effectiveness and efficiency

·         Manage the full onboarding process of clients and partners, including AML, KYC and account setup processes, working at scale & pace to ensure success.

·         Develop strategies for optimisation of working practices, enabling the company to continue to scale and grow effectively

Your previous experience is likely to include:

·         Strong background in customer onboarding & sales support, within a payment’s environment, will be key to your success.

·         Strong interpersonal skills, with the ability to work well in a rapidly changing, high-growth environment – confident, motivated & dynamic.

·         Ability to create strategic plans to manage high growth, forecast workloads & plan for change.

·         People management experience – lead, inspire, train, develop and manage your team effectively.

·         You will be highly organised, pro-active, and have a can-do approach to getting the job done, with great communication skills at all audiences.

·         Act as a bridge between the senior leadership teams, operational teams, and commercial teams to ensure success in all aspects of customer onboarding.

·         Utilise your experience of on-boarding policies and processes to ensure resolve issues, concerns, or escalations.