Head of Product Management, Merchant Services, Amadeus Payments

Product Management, Merchant Services, Acceptance, Acquiring

2-3 days in Madrid office POST Covid

Summary of the role

Amadeus Payments is a key area of growth within Amadeus.  We operate as a start-up within the Amadeus family, driving the company’s diversification into new sectors and product areas. We combine Amadeus’ reliability, travel knowledge and technological innovation, with a start-up culture and a hunger to disrupt the old ways of processing payments.

This is a great opportunity to take the Travel Industry’s leading payment gateway to the next level (Amadeus Payments processes c. €100bn annually).

We’re a global, omni-channel, travel-integrated one-stop shop for our Travel Merchant customers inc. cards & APMs acceptance, fraud screening, EMV 3DS, tokenisation, checkout, pay-by-link all accessible via a best-in-class homegrown payment platform.

We’re looking to strengthen our offering (inc. frictionless payments and data services) and transition to a product first organisation, and to that end, we’re looking for an experienced and commercially minded Head of Product to professionalise our product management function.

In this role you’ll

·        Spearhead the currently 5-strong Product Management team inc. formalising a product management practice, mentoring individuals to become ‘business’ product managers and recruiting new product managers

·        Define, based on customer / market / competitor insight you will have gathered, the vision & strategy of your portfolio and of each product in it (both to evolve existing products and create new ones), and execute on that strategy to turn it into customer success

·        Define, communicate and maintain the intrinsic value proposition of your portfolio and products

·        Define and maintain the pricing

·        Define cases for investment, be specifically responsible for the business case for our SAFe EPICS, make build/buy/partner decisions, make funding requests and manage your portfolio’s P&L

·        Collaborate with key stakeholders inc. Segment Strategists (airlines, hospitality, travel agents, etc) to gather segment-specific requirements, Product Development (our team of POs) to define roadmaps and backlogs (we’re moving to SAFe), Payment Platform, Partnerships, Sales, Marketing

·        Be responsible for product compliance of your portfolio to payment schemes’ rules and payment regulations (there will be a dedicated resource in the team to do this)

About the ideal candidate

·        You’ll have experience in product management, managing a products team within a relevant B2B2C payment domain (PSP, Acquirer, Scheme, Large Merchant, …) and with at least regional (ideally global) responsibility

·        You’ll have a ‘ready-to-use’ product management ‘toolkit’ / ‘practice’ to bring to the role

·        You’ll be able to provide evidence of successfully evolving products and of successfully launching new products

·        You’ll have experience in a fast paced, product centric environment

·        You’ll have experience with product pricing

·        A University degree at Masters level would be advantageous

·        You’ll have experience in teasing out insight and articulating customer needs

·        You’ll have experience in developing market and competitor data

·        You’ll enjoy working in cross functional teams and situations       

What we can offer you

Extensive range of benefits including an opportunity to work flexibly, 28 days holiday, bonus, pension, healthcare and discount schemes. As well as;

·        Working for a company that has been voted as a Top Employer for 2019 and 2020

·        Skills development and opportunities to try new ideas

·        Experience in one of the world's top 10 software companies

·        Impact millions of travellers from all around the globe

·        A place where you can see your ideas come to life