• £40-50k basic + bonus + excellent benefits
• Hybrid working, London, Manchester or Birmingham office 2 days/week 

Our client is a successful international fin-tech with an impressive portfolio of payment solutions products. Due to continued growth, our Client Services area is keen to hire a brilliant Account Manager to join the friendly & supportive team & manage a high profile key account. 

The role:

• maintaining & developing client relationship within a complex key account  
• manage contractual obligations & ensure compliance with KPI's & SLA's 
• own and develop the customer contact plan, holding regular internal & external meetings on the client account 
• become the key conduit between customer and internal teams, managing issues or escalations/complaints 
• raising support and change tickets on behalf of clients, ensuring you monitor these until resolved successfully 
• create and run regular reports, monitoring all aspects of client activity including financial performance, profitability & risk 
• work closely with external 3rd parties when needed, including processors, card schemes or fulfilment centres

About you:

• great communicator
• previous track record in successfully managing a complex client within a payments banking or financial services environment
• brilliant relationship building skills gained in account management, customer success or client service management style roles 
• contract monitoring & management experience, with a focus on achieving agreed KPI's & SLA's
• self motivated, good with technology