England, United Kingdom
Acquirer Services/Merchant Services,Credit cards,Operations,Risk
Permanent | Full Time
ASAP
03/12/2021
Not specified
Merchant Onboarding Manager
Remote / work from home, with some travel to London office
Permanent
Salary: £45,000 - £50,000 Per Annum (+ bonus & benefits )
The company:
A high growth scale up within the financial technology sector, our client is a payments business with exceptional ambitions to increase market share across the landscape. With substantial VC backing and an exceptional leadership team, it represents a fantastic place to develop high potential people to achieve their career goals.
The role:
As our new Merchant Onboarding Manager, you will work closely with the Head of Onboarding, and support with the leadership of a team of Onboarding Executives. The role will include:
· Improve & unify existing processes and create new processes for successful & compliant customer onboarding.
· Support sales teams by ensuring best practice in relation to sales processes, working closely with the Head of Sales and Regional Sales Leaders, through communication & training.
· Proactively monitor and respond to key metrics, in order to ensure that the Onboarding & Support team is performing at optimum levels and maximising effectiveness and efficiency
· Manage the full onboarding process of clients and partners, including AML, KYC and account setup processes, working at scale & pace to ensure success.
· Develop strategies for optimisation of working practices, enabling the company to continue to scale and grow effectively
Your previous experience is likely to include:
· Strong background in customer onboarding & sales support, within a payment’s environment, will be key to your success.
· Strong interpersonal skills, with the ability to work well in a rapidly changing, high-growth environment – confident, motivated & dynamic.
· Ability to forecast workloads & plan for change.
· People management experience is a plus but not essential
· You will be highly organised, pro-active, and have a can-do approach to getting the job done, with great communication skills to all audiences.
· Act as a bridge between the senior leadership teams, operational teams, and commercial teams to ensure success in all aspects of customer onboarding.
· Utilise your experience of on-boarding policies and processes to ensure resolve issues, concerns, or escalations.