Merchant Onboarding Manager
Remote / work from home, with some travel to London office 
Permanent
Salary: £45,000 - £50,000 Per Annum (+ bonus & benefits )

The company:

A high growth scale up within the financial technology sector, our client is a payments business with exceptional ambitions to increase market share across the landscape. With substantial VC backing and an exceptional leadership team, it represents a fantastic place to develop high potential people to achieve their career goals.

The role:

As our new Merchant Onboarding Manager, you will work closely with the Head of Onboarding, and support with the leadership of a team of Onboarding Executives. The role will include: 

·         Improve & unify existing processes and create new processes for successful & compliant customer onboarding.
·         Support sales teams by ensuring best practice in relation to sales processes, working closely with the Head of Sales and Regional Sales Leaders, through communication & training.  
·         Proactively monitor and respond to key metrics, in order to ensure that the Onboarding & Support team is performing at optimum levels and maximising effectiveness and efficiency
·         Manage the full onboarding process of clients and partners, including AML, KYC and account setup processes, working at scale & pace to ensure success.
·         Develop strategies for optimisation of working practices, enabling the company to continue to scale and grow effectively

Your previous experience is likely to include:

·         Strong background in customer onboarding & sales support, within a payment’s environment, will be key to your success.

·         Strong interpersonal skills, with the ability to work well in a rapidly changing, high-growth environment – confident, motivated & dynamic.
·         Ability to  forecast workloads & plan for change.
·         People management experience is a plus but not essential 
·         You will be highly organised, pro-active, and have a can-do approach to getting the job done, with great communication skills to all audiences.
·         Act as a bridge between the senior leadership teams, operational teams, and commercial teams to ensure success in all aspects of customer onboarding.
·         Utilise your experience of on-boarding policies and processes to ensure resolve issues, concerns, or escalations.