Operations Manager – Payments – 12 month Fixed Term Contract  Maternity Cover

·       Do you have Payments Industry experience ?

·       Do you have a track record of leading team members and coaching budding talent ?

·       Are you adept at leading an Operations function ?

Scope:

My client is one of the fastest growing, innovative fintech organisations in the UK.  They have a passion for innovation and delivering outstanding customer service, with a commitment to providing market leading credit and debit card processing solutions.

Approximately £1.5 billion is processed across their card terminals each year with many hundreds of new customers being added on a monthly basis.

The Role:

Reporting to the CEO, the Operations Manager will oversee the department and its various functions; including regular performance-based reviews, acting as a point of escalation and supporting the department in all its day-to-day activity.

Duties and Responsibilities Include:

·       Managing the On-boarding, Customer Services, Fraud and Technical Support teams;

·       Safeguarding the smooth running of the department on an ongoing basis by developing and communicating key procedural changes, reacting to colleague and customer needs and frequently reviewing operational KPI’s;

·       Building and maintaining strategic partner relationships;

·       Regularly review department KPI’s;

·       Holding regular Team meetings, 121’s with Team Leaders etc, provide ongoing mentoring, motivation and support;

·       Ensure any process or system changes are properly communicated and understood;

·       Responsibly delegate tasks where appropriate, assign independent projects to Team Leaders where possible, providing regular feedback sessions and ongoing support;

·       Be willing to take a hands-on approach whilst effectively managing higher level department performance and goals;

·       Ensuring the end-to-end process is managed effectively, reviewing to areas for improvement regularly, reacting and adapting process where appropriate;

·       Oversee day-to-day employee matters, including but not limited to performance-based reviews, holiday requests, team rotas, and collating payroll data.

The Successful Candidate will have the skills to…

•      Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer;

•      We use bespoke systems however a good knowledge of Microsoft Excel and Microsoft Access would be beneficial;

•      Good time-management skills with an ability to work to strict deadlines;

•      Have a pro-active and reactive nature;

•      Approach problems in a thorough and logical manner;

•      Be a confident decision maker;

•      Analyse information with a keen eye for detail;

•      Must be a quick learner, willing to learn new processes and procedures;

·       Ability to function effectively in a fast-paced, ever changing work environment;