Payments  Operational Relationship Account Manager – French speaking – 12 month contract – Hybrid/Remote

technical account manager, payment operations manager, implementation manager, client relationship manager, French, francais

My blue chip client in the card payment space are looking for a French speaking account manager  /client relationship manager (note this is not a sales role)

To be suitable, you will have strong interpersonal skills,  experience of payments including card schemes, and  dealing with issuers, acquirers and other networks and have good technical understanding of payments

Day to day, you will be responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network to network partners.  You will  actively manage and escalate risk and customer-impacting issues to management.   Ideally, you will be fluent  in French but they will consider Spanish or Italian.                  

How You’ll Do It

1. Provide support to large strategic clients including  acquirers, network to network partners, issuers, and processors. Research complex situations and support participants with operations.                
2. Support business development teams to expand acceptance. Onboarding new franchises, issuers, acquirers, processors, and software vendors on the network. Assist with contract negotiation and due diligence.                
3. Support participants through the semi- annual release process. Manage and coordinate certification. Ensure participants are in compliance with operating rules and regulations. Engage participants to support network initiatives.          
4. Analyze end to end transaction processing, troubleshoots issues and acceptance complaints, and support issuer launches.                
5. Mentor team members. Execute department initiatives. Lead the department to ensure processes and projects are well documented to meet auditing requirements.                

Hybrid work 3 days remote 2 days in office in London. Though will be flexible for very strong candidates that fit the requirement. At minimum must be able to get to office to meet clients.

(Please note that in the  event you don’t have language skills, the client has another position for English only but you must have  strong Middle East and Africa experience)