Payments Operations Relationship Manager / Analyst
12-month contract | London / Hybrid
Our client in the card payments sector is looking for an experienced Payments Operations Relationship Manager / Analyst to support participants across operational, compliance and network activity in the EMEA region.
This is a broad role combining payments operations, stakeholder management, project coordination, reporting and participant support.
What you’ll be doing
- Supporting acquirers, issuers, processors and network partners with operational queries and complex payment issues
- Analysing end-to-end transaction flows including authorisations, clearing and disputes
- Supporting issuer and acquirer launches, certification activity and semi-annual release processes
- Coordinating settlement issue resolution, compliance activity, waivers, audits and BCP data reviews
- Working with business development teams to improve acceptance, issuance and authorisation approval rates
- Supporting key network initiatives including ProtectBuy / SCA coordination
- Leading Salesforce-related improvements to drive efficiency and reporting automation
- Producing EMEA reporting, presentations, forum packs and business review materials
- Coordinating meetings, tracking actions and supporting wider employee engagement activity
Must-have experience
- Strong background in cards and payments
- Experience supporting issuers, acquirers, processors or scheme/network participants
- Knowledge of credit card authorisation and transaction processing
- Strong project coordination and stakeholder management skills
- Comfortable with client presentations, meeting coordination and summarising solutions clearly
- Strong working knowledge of Word and Excel
Nice to have
- Salesforce
- Snowflake
- Tableau
- Strong data analysis capability
- Experience developing PowerPoint training materials
Ideal profile
This role would suit a cards and payments consultant, payments operations analyst, or relationship manager with strong operational knowledge and the ability to coordinate across multiple stakeholders and workstreams.